Patient Care Pharmacy Technician

Job Description

Job Description

Join a Compounding Pharmacy Where Your Work Truly Matters

At Potter’s House Apothecary, we believe pharmacy is personal. As a PCAB‐accredited compounding pharmacy, we create customized medications that truly make a difference in the lives of our patients. Our team is driven by compassion, integrity, innovation, and a shared commitment to exceptional service.

If you’re a pharmacy technician looking to grow your skills in a collaborative, mission‐driven, non‐corporate environment, this role provides exposure to sterile and non‐sterile compounding, patient interactions, prescription processing and filling, and multi‐team workflow coordination.

Our Core Values

·         Compassion – We care deeply for our patients and support one another with empathy.

·         Innovation – We seek creative solutions that elevate patient care.

·         Quality Service – We provide personalized, accurate, and timely service – every time.

·         Integrity – We do what’s right, even when no one is watching.

·         Respect – We honor every patient, provider, and team member equally.

These aren’t just words on a wall – they guide how we show up every day.

Position Overview

The Patient Care Technician plays a critical role in ensuring prescriptions are entered accurately, medications are prepared correctly, and patients receive compassionate support throughout their care experience.

This role includes responsibilities across data entry, quality assurance and filling, patient and provider support, insurance claim processing, and coordination with lab and inventory teams. You will thrive in this position if you love the details, enjoy taking care of patients and receiving 5 star reviews, and pride yourself in being a friendly team player.

What You’ll Do

Prescription Entry & Verification

·         Enter prescriptions and patient demographics into the pharmacy system

·         Verify prescription details (dosage, formulation, accuracy of hardcopy vs. software entry)

·         Process AR account and office order prescriptions

·         Process and submit insurance claims

·         Ensure proper pricing

·         Prepare prescription orders for dispensing

·         Prepare/tote prescriptions, including multi-item or multi-dosage orders

·         Audit prescriptions for accuracy and identify/document errors to support continuous improvement

Patient & Provider Communication

·         Provide quality customer service to patients and healthcare providers

·         Answer incoming phone calls and direct them appropriately

·         Support Patient Care Associates by addressing patient inquiries

·         Welcome patients and visitors to create a warm, compassionate experience

·         Communicate turnaround times and cost to patients (in partnership with PCCs)

·         Contact referring physician offices for clarification on prescriptions or patient details

·         Follow up promptly with Sales Rep and Provider inquiries

Coordination With Lab, Inventory, & Pharmacy Teams

·         Coordinate stock on hand replenishment with the Lab team

·         Notify Inventory Control when commercial products need replenishment

·         Manage the Return‐to‐Stock process with accurate documentation and log expired inventory

·         Collaborate closely with Pharmacists to resolve prescription‐related questions

Compliance, Safety & Information Security

·         Maintain required CE, HIPAA, and FWA certifications

·         Safeguard confidential and proprietary information

What You Bring

·         Active Certified Pharmacy Technician licenses (state & national) with up‐to‐date continuing education

·         Prior experience in compounding or pharmacy data entry

·         Strong written and oral communication skills, including proficiency with chat groups and email threads

·         A positive, professional, and courteous demeanor; maintains a “glass-half-full” mindset

·         Strong problem‐solving skills

·         Comfort focusing in a sometimes loud and busy workspace while maintaining reliable attention to detail

·         Openness to corrective feedback and a desire to learn

·         A team‐oriented mindset and enthusiasm for achieving shared goals

·         Strong math skills and knowledge of basic principles, laws, regulations, and practices related to compounding

·         High school diploma or GED

·         Basic computer proficiency

·         Ability to stand for extended periods and lift up to 20 pounds

Benefits & Perks

We believe in caring for the people who care for our patients.

·         Health, Dental, and Vision Insurance

·         Paid Time Off (PTO) & Holidays

·         401(k) with Company Match

·         Employee Discounts on Pharmacy Services and Products

·         A Supportive, Mission‐Driven Culture Focused on Patient Care

Position Reports to: Patient Care Manager

Potter’s House Apothecary is a PCAB Accredited compounding pharmacy specializing in Sterile and Non-Sterile Compounding. Compounding is the art of making custom made prescription medications specifically for an individual patient and their unique needs. Our desire is to provide optimal pharmaceutical care while demonstrating superior customer service through compassion, humility, and respect. By partnering with physicians in our community, we aim to enhance our patient’s treatment options and improve their results by customizing medications to meet their specific needs.

Our Core Values:
•\tCompassion – We care deeply about our patients and treat every interaction with empathy.
•\tInnovation – We embrace creativity and new solutions to improve patient outcomes.
•\tQuality Service – We deliver timely, accurate, and personalized care every time.
•\tIntegrity – We uphold the highest ethical standards in all we do.
•\tRespect – We value every patient, provider, and team member equally.

Company Description

Potter’s House Apothecary is a PCAB Accredited compounding pharmacy specializing in Sterile and Non-Sterile Compounding. Compounding is the art of making custom made prescription medications specifically for an individual patient and their unique needs. Our desire is to provide optimal pharmaceutical care while demonstrating superior customer service through compassion, humility, and respect. By partnering with physicians in our community, we aim to enhance our patient’s treatment options and improve their results by customizing medications to meet their specific needs.\n\nOur Core Values:\n•\tCompassion – We care deeply about our patients and treat every interaction with empathy.\n•\tInnovation – We embrace creativity and new solutions to improve patient outcomes.\n•\tQuality Service – We deliver timely, accurate, and personalized care every time.\n•\tIntegrity – We uphold the highest ethical standards in all we do.\n•\tRespect – We value every patient, provider, and team member equally.