Assistant Manager

Job Summary

The Assistant Manager is primarily responsible for managing the day to day club operations. Ensuring that all performance and objectives are met in order to provide a "Judgement Free" member experience. Assistant Managers will assist in the hiring, firing, and the training process for all employees and will be responsible for leading the team in a positive, motivation manner with a continuous focus on employee development. Assistant Managers will also be responsible for ensuring a financially successful club. This position will regularly direct all front desk personnel.

Reports to:

Club Manager


Essential Duties and Responsibilities

Daily Staff Management Duties:

• Assist Club Manager in creating staffing schedules with the assurance that all shifts are regularly covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
• Lead a team through systems and operations to achieve common goals.
• Assist in preparation of all HR related forms in a timely manner.
• Work with Club Manager to resolve employee issues or concerns in a professional manner.
• Assist Club Manager in disciplinary/ termination activities.
• Provide backup support for any employee who is absent.
• Uphold the integrity and security of staff files and sensitive company documents.
• Be a brand ambassador by leading a Judgement Free lifestyle.
• Responsible in assisting Club Manager in the training and development of staff to include providing day to day coaching of all staff.
• Assist Club Manager in pre-screening, hiring, firing, onboarding, and recruiting.

Customer Service / Front Desk Activities:

• Greet members and guests, provide exceptional customer service in a way that makes members feel comfortable and welcomed.
• Answer phones in a friendly manner and professionally assist callers.
• Give tours, sign up new members, log amenities, and communicate updates and events to members and guests.
• Respond to members questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the POS systems.
• Assist in emergency medical situations.
• Uphold rules and policies in the facility.
• Detailing tanning beds/ acrylics/vents on a weekly basis.
• Counting and tracking inventory on a weekly basis.
• Running all necessary reports on a daily basis.
• Lead by example and maintain consistent accountability.
• Communicate effectively and clearly between all staff members.

Member Accounts:

• Utilize Datatrak to assist with updating barcodes, change of address and billing or payment questions.
• Properly submit refund proposals.
• Create new memberships.
• Uphold integrity and security with member documents and sensitive information at all times.

Club Cleanliness and Maintenance:

• Keep front desk area as well as the lobby clean and orderly.
• Regular facility cleaning and upkeep.
• Regular cleaning of equipment and tanning units.
• Ensure restrooms are clean, stocked, and clutter free by creating and following a routine cleaning schedule.
• Accurate completion of daily and weekly cleaning responsibilities.
• Oversee the safety of employees, members, and club. Report repairs to the Director of
• Operations as well as assigned maintenance technician in a timely manner.

Club Cleanliness and Maintenance:

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and general upkeep of club.
• Ensuring all equipment is clean on a daily basis.
• Ensuring proper locker room checks and walk arounds are being performed by all every 15 minutes.
• Holding the team accountable for daily cleaning lists and assigned equipment.

Miscellaneous:

• Oversee the ordering of club supplies using a specific budget base on club requirements.
• Track key performance indicators such as guest counts, cancels, and info calls.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Assist in the completion of recorded info call inspections.
• Actively participate in growth and development opportunities.
• Successfully partner with team members and senior leadership.

Qualification/ Skills:

• One year of customer service experience is preferred.
• High school diploma/ GED equivalent required.
• Must be 18 years or older.
• CPR certification required.
• Superior problem solving skills.
• Exceptional leadership and diplomacy skills.
• Be a representative of the core values of PFMW at all times by upholding the beliefs of respect, passion, family, teamwork, fun, trust, and loyalty.
• Must be willing to occasionally travel for training and to support other locations.
• This position may require overtime, weekends, evenings, and holidays. Must be flexible.

Physical Demands:

• Continual standing and walking during shifts.
• Continual talking in person or on the phone during shift.
• Must be able to lift 75 pounds.
• Frequent climbing, balancing, kneeling, crouching, pulling, and grasping.
• Employee must never put themselves under any equipment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.