Patient Services Representative

Patient Service Representative

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone.

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

Our Mission: To improve the health of our communities by providing equal access to quality healthcare Our Vision: Achieve health access for all Our Values:

• Compassion: Lead with compassion
• Service: Serve with humility
• Excellence: Be exceptional
• Empowerment: Empower all people

Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

Responsibilities:

1. Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
2. Verify and update patient demographic and payer information in electronic medical record system
3. Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
4. Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
5. Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
6. Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
7. Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders
8. Demonstrates outstanding professional telephone management skills
9. Assists patients who have disabilities to the extent to which they are trained to assist as needed
10. Protects patients' rights of confidentiality; mandatory familiarity with HIPAA

Requirements:

Minimum Objective Qualifications:

1. High school diploma or GED
2. One year of work experience in customer service
3. Experience using Microsoft Office software

Preferred Objective Qualifications:

1. Fluency in written and spoken English and in spoken Spanish
2. Some college credits (18-24) or Associates degree in a health-related discipline or business administration
3. Six months of experience using electronic medical record software