Sr. Operations Manager

Senior Operations ManagerHelp shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at our DFW7 building in Haslet, TX, you'll be at the helm of a large-scale operation that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains. Be part of something extraordinary from day one.What You'll DoOwn the operation – Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).Lead and develop leaders – Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.Drive continuous improvement – Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.Deliver a world-class customer experience – Ensure safety, quality, and performance standards are met or exceeded every single day.Collaborate cross-functionally – Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.Cultivate ideas – Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.Share best practices – Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.Additional Job Elements to this Hands-On Leadership RoleLift and move totes up to 49 pounds eachRegular bending, lifting, stretching and reaching both below the waist and above the headWalking in the FC and around area with great frequency; facilities are over a quarter mile in lengthContinual standing and/or walking an average of 5 miles dailyAbility to work in construction / distribution environments that may be noisy, unlit, unheated, not air-conditionedAble to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)Fun Facts About This LocationDFW7 is a Fulfillment Center located in Haslet, TX, part of the Dallas-Fort Worth metroplex, one of the fastest-growing metro areas in the United StatesHaslet is a small, family-friendly community in Tarrant County with a population that has grown rapidly in recent years, offering a blend of suburban charm and proximity to big-city amenitiesJust minutes from the Fort Worth Stockyards, a National Historic District featuring live cattle drives, western-themed dining, shopping, and entertainmentOutdoor recreation: The area offers access to Eagle Mountain Lake for boating, fishing, and waterfront dining, as well as the Trinity Trail system with over 100 miles of paved trails for biking, running, and walkingThe DFW metroplex is home to world-class sports teams, including the Dallas Cowboys, Texas Rangers, Dallas Mavericks, and Dallas StarsYear-round activities: Hiking, mountain biking, lake sports, rodeos, and community events including the Fort Worth Stock Show & Rodeo, one of the oldest and largest livestock shows in the countryBasic QualificationsWork flexible hours as business demands, including overnight, weekends and holidaysBachelor's degree or equivalent7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environmentPrior experience with performance metrics, process improvement and Lean techniquesPrior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminationPreferred QualificationsAbility to handle changing priorities and use good judgment in stressful situationsInterest in long-term career development through assignments in multiple FCs across the nationExperience with a contingent workforce during peak seasonsBachelor's degree in Engineering, Operations or related field. MBA preferredAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.