Retail Sales Associate/Barista

Retail Sales Associate/Barista

Hot Job

Lake Junaluska Assembly Inc - Lake Junaluska, NC 28745

Overview

Position Type Part Time Job Shift Day Education Level None Travel Percentage Up to 10% Category Hospitality - Hotel

Description

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.

Located in the Smoky Mountains of Western North Carolina, Lake Junaluska is a ministry of The United Methodist Church and plays a vital role by providing a location for training and renewal. Each year Lake Junaluska will host over 200,000 guests who are engaged in spiritual training, recreation or renewal. Our guests include religious, non-profit and secular groups. We are also a residential and vacation community.

Essential Functions

• Accurately take coffee (café) orders, handle all guest transactions, including accurate exchange of payment transactions through the use of Point of Sale (POS) system.
• Operates a commercial espresso machine, preparing and pulling the shot. Prepares grinds per request of the customer.
• Preparing coffee, tea, and other beverages, including specialty drinks.
• Suggests beverage and/or food to customers to enhance their order.
• Prepares beverages to standard, and follows health, safety, and sanitation guidelines for all products.
• Follows standards for merchandising, inventory stocking and rotating, and storing products.
• Answers customer's questions concerning location, price, and use of merchandise. Wraps or bags merchandise for customers.
• Performs daily and weekly cleaning tasks in accordance with the duty rosters.
• Use proper food handling techniques when preparing products including but not limited to preparation of hot and cold coffee beverages (required), storing refrigerated products, and cleaning of equipment.
• Maintain a clean workstation at all times.
• Must possess excellent hospitality skills and a strong desire to foster an attitude of Christian hospitality to "exceed guest expectations".
• Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor, or the Human Resources office.
• Perform other duties and responsibilities as assigned and required.

Qualifications

Knowledge, Skills and Abilities

• Prefer 3-6 months of Barista, Customer Service, or Retail experience.
• Must have demonstrated good communication skills and a commitment to providing responsive and caring customer service.
• Must be flexible and able to adapt to changing needs, multiple tasks, and work structures.
• Ability to read and comprehend instructions, short correspondence, emails, and memos.
• Computer skills, organizational skills, and interpersonal skills are required.
• Must be willing to work a flexible schedule

Performance/Success Factors

• Be punctual to work and other related functions
• Performs well in a team environment
• Complete work in a timely, accurate, and thorough manner
• Ability to prioritize daily tasks and events.
• Perform routine duties with minimal supervision.
• Strives for excellence in all tasks and duties and fosters an attitude of "exceeding guest expectations".
• Able to work independently but operate within LJA policy guidelines using independent judgment.

Working Conditions

• Light to moderate physical activity performing non-strenuous activities with quiet to moderate noise.
• Well-lighted, heated and air-conditioned indoor setting with adequate ventilation.
• Ability to coordinate work, frequently moves about, able to stand, walk, sit for prolonged periods, manual dexterity to handle or feel, reach with hands and arms.
• Climb or balance, stoop, kneel, talk to and hear staff and customer requests, and also lift or otherwise move objects weighing up to 50 pounds.
• Must have adequate vision to carry out daily activities.

Lake Junaluska is an Equal Opportunity Employer