Supportive Services for Veteran Families (SSVF) Program Director

Director Of The Supportive Services For Veteran Families (Ssvf) ProgramReports To: Senior Director Of Community ServicesSupervises: SSVF Program staffPosition Type: Full-time, exemptSchedule: Up to 36 hours/week, based on contract fundingWe accept and review applications on a rolling basis, with priority given to applications received by 8 a.m. on Monday, October 5, 2026. We will remove the position from our website once it is filled.Benefits:Medical/Vision Dental Insurance: The following individuals qualify for BMAC's group insurance plans:Regular, full-time employees working 30-40 hours per week receive full benefitsQualifying dependents: Spouse/legal domestic partner and any dependent children 26 years or youngerLife InsuranceShort/Long-Term DisabilityEmployee Assistance Program401(k) Retirement Plan: Eligibility begins in the first month after hire date. Vesting rules apply.TextCarePaid Time Off (PTO): Employees begin accruing PTO the first day of employment as detailed below:Employees with 0-5 Years of Service = accrue 0.0773 hours per hour workedEmployees with 5+ Years of Service = accrue 0.0899 hours per hour workedEmployees with 10+ Years of Service = accrue 0.1028 hours per hour workedFlexible Time Off (FTO): Available based on regular work schedule.Holidays: 12 paid holidaysOther Paid Leave:Bereavement Leave – up to 4 days to eligible employeesJury Duty Leave – up to 4 weeks over any 1-year periodWorkers Compensation: Comprehensive insurance providedOptional Flexible Spending AccountOptional Life Flight MembershipOptional Aflac BenefitsJob Summary: The Director of the Supportive Services for Veteran Families (SSVF) Program at BMAC oversees the implementation, operation, and evaluation of this VA-funded grant that supports veterans and their households who are experiencing homelessness. This is a $3.2 million Rapid Rehousing/Prevention program that supports approximately 250 veteran households annually in 17 counties in three states through a Walla Walla-based team and two subcontractors. The director leads a "One Team Approach" to collaborate with the VA and other veteran-serving organizations and homeless service providers committed to ending veteran homelessness. They ensure program effectiveness, compliance, and accountability and serve as an active participant and engaged partner in community organizing, public outreach, and system development to achieve program goals. Must comply with all program and BMAC policies and procedures, and confidentiality requirements.Overview Of Responsibilities: Includes, but is not limited to:Operations & LeadershipDevelop and implement client-centered program policies and procedures for case management, outreach, data quality and temporary financial assistance in a manner consistent with the SSVF program mission and compliance measures.Ensure that the SSVF program meets all federal, state, agency and/or funder guidelines.Work with case management staff and provide leadership, guidance, and oversight in program implementation and service delivery.Develop procedures and documentation for case managers.Ensure program submits all required reports to VA.Responsible for internal monitoring of case files and Homeless Management Information System service entries.Prepare for and complete quarterly monitoring site visits of subcontractors in Yakima, WA and Lewiston, ID to ensure grant compliance.Prepare for and complete annual monitoring site visits from the VA to ensure grant compliance.Make recommendations for policy and/or procedure changes as necessary to maintain program compliance.Have awareness of current VA and SSVF priorities/initiatives and integrate into the program policies and procedures.Manage program budgets in compliance with grant requirements and federal guidelines.Manage operations, room reservations, office inventory at 312 N 2nd Ave.Supervision & DevelopmentFoster a strength-based, supportive, and innovative culture among staff to provide excellent client care and a responsive approach to address direct care and system level challenges.Identify and address staffing needs through hiring, training, and retaining team members.Ensure all staff meet grant and BMAC training requirements annually.Provide regular performance feedback, conduct performance evaluations, and support staff development through training and professional growth opportunities. Takes corrective actions in coordination with HR if needed.Community EngagementDevelop and maintain collaborative relationships with community partners including the Veteran's Administration, housing facilities, landlords, donors, funders, agencies, and programs to successfully deliver services to veteran householdsContinue to acquire professional education and development in best practices relevant to veterans and the experience of homelessness, including knowledge and understanding of major systems that homeless Veterans encounter and the resources they may access.Attend all necessary community or regional meetings.Attend all scheduled staff meetings.Attend training sessions as required by the funding source or agency.Leadership ResponsibilitiesCollaborate with Senior Director of Community Services to align program goals in support of agency mission and strategic plan.Serve as a member of the CEO's Management Team providing advice and counsel to the CEO and other department directors about overall BMAC operations.Contribute to efforts to maintain high morale and a positive environment at BMAC.Provide agency-wide leadership and insights that improve connectivity between BMAC programs and BMAC partners.Present to the BMAC board, staff, or others when requested.Other ResponsibilitiesPerforms other related duties as assigned.Qualifications:Education & ExperienceRelevant experience and/or education may be substituted for either education or work history.Bachelor's degree in Human Services or related field required; Master's degree in Counseling, Social Work, Psychology or Organizational development preferredFive years of progressively responsible experience in program management, community health, or social services, with at least 3 years in a supervisory or managerial role.Experience managing federal or state contracts, including grant writing, financial oversight, and program compliance requirements,Strongly preferred:Experience serving veterans or providing homeless services.Case management experience or a working knowledge of issues and resources related to housing services for low-income families and individuals.Experience working with community partners to advance community-wide goals and programs.Knowledgeable of human service resources in our region.Knowledge, Skills & AbilitiesStrong commitment to BMAC's mission of building thriving communities and to our values: hope, integrity, compassion, collaboration, and community.Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent coaching and programs and work effectively with diverse populations, including veterans and individuals of all ages and ability levels.