Call Center- Bilingual

Job Description

Job Description

Integrity is one of the nation’s leading independent distributors of life, health, and wealth insurance products. With a strong Insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

PHP is a life insurance field marketing organization, founded in 2009 by visionary entrepreneur Patrick Bet David. PHP partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base. PHP provides part-time or fulltime opportunities to individuals pursuing careers as life insurance agent. PHP passionately serves people through a field sales force comprised of thousands of licensed agents deployed nationwide in offices they independently own and operate.

A Call Center Representative serves as the primary point of contact for customers, handling inbound and outbound calls to provide information, resolve issues, and ensure a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to navigate systems efficiently while maintaining professionalism and empathy.

Benefits:

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan
• PTO
• FSA/HSA
• Life Insurance
• Short-Term and Long-Term Disability

Responsibilities:

• Provide timely, clear responses to customer questions, ensuring accurate information and effective resolutions.
• Deliver attentive, solution-focused support to customers while maintaining a positive and professional experience.
• Reach out to clients and customers to update them about the company’s latest products, services, and policies.
• Assist callers in troubleshooting, navigating the company’s website, or using the products or services.
• Review and update customer or client accounts with information about billing, shipping, warranties, and other account-related details.
• Work together with other call center staff to enhance customer service.
• Assist in training new employees and educating them about the company’s customer management policies.

Requirements:

• Education: A high school diploma or a GED. Associate degrees or coursework in business or communications is a bonus.
• Experience: Previous customer service, retail, or sales experience is preferred, though many entry-level positions offer on-the-job training.
• Specialized Skills: Bilingual abilities (such as English/Spanish)
• Communication & Listening: Excellent verbal skills and active listening to quickly understand a caller's needs without interrupting.
• Patience & Empathy: A friendly, helpful, and de-escalating persona, especially when handling frustrated or dissatisfied callers.
• Problem-Solving: The ability to think critically, troubleshoot issues, and provide accurate solutions while on the phone.
• Tech-Savviness: Basic computer literacy, an ability to learn new systems quickly, and adequate typing speed.
• Multitasking: The capacity to toggle between multiple screens, look up policies, and document notes while actively speaking with a customer.

Plan to attend and meet face-to-face with hiring managers.

Candidates will be considered for this position whether or not you attend the job fair.

Pre-Register online at:
-job-fair-apr2026/

Dallas Job Fair
Tuesday, June 2, 2026
10:00AM - 12:30PM
Renaissance Dallas Addison Hotel
15201 Dallas Parkway
Addison, TX 75001

All of the companies at our job fairs have open positions they are seeking to fill.

Tips for Success:

• Pre-register—Receive notifications of any updates or changes to the event, and receive information about upcoming events in your area.
• Dress professionally—First impressions go a long way.
• Bring multiple copies of your resume.
• Doors open at 10:00 AM and the Job Fair ends at 12:30 PM
• Bring a friend—All job seekers are welcome.
• Prepare a brief but effective “brag” to let the people you meet get to know you.
• Keep an open mind—Meet with as many of the companies as you can; you may be pleasantly surprised at what you find.

Remember, the best way to be considered for a position is to meet the hiring managers in person. Plan to attend this event!
(Candidates will be considered for this position whether or not you attend the job fair.)

Pre-Register online at:
-job-fair-apr2026/