Specialist, Technical Services

Be Part Of The IMAX Experience. For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-inspiring experiences for audiences around the world. Be Part Of The IMAX Experience. For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-inspiring experiences for audiences around the world. Our people make everything we do possible. We’re curious, creative, and driven by the belief that great work happens when people are trusted, heard, and supported. At IMAX, you’ll collaborate with purpose in an environment that values innovation, diverse perspectives, and learning at every stage. We invest in people and empower them to thrive. Our culture is grounded in trust and shaped by a shared belief that our best work happens together. By championing curiosity and encouraging courageous thinking, we push the limits of imagination and create experiences that redefine what’s possible. Careers here are shaped with intention, achievements are shared, and people always come first. With our global team spanning North America, Europe, and Asia, IMAX brings together proprietary software, world-class architecture, and cutting-edge technology with deep industry expertise. Together, we partner with leading filmmakers and studios, advance entertainment technology, and connect audiences around the world to The IMAX Experience. Come explore IMAX and create what inspires. Ignite your future with IMAX. About The Role The Technical Services Specialist provides 24/7 service, support, and upgrades for IMAX digital projection and audio equipment, ensuring audiences receive the highest-quality IMAX experience. This role is based in the United States and operates from a home office, with extensive travel (up to 75%) across the U.S. and internationally, often on short notice. The position requires a valid driver’s license and passport for international travel and involves working in a fast-paced, “show must go on” environment with mission-critical equipment. Responsibilities Perform service and preventative maintenance on IMAX digital projection and audio equipment via on-site visits and remote support. Contribute to maintaining target uptime for all IMAX theatres through preventative and emergency servicing. Handle and maintain high-value technical equipment in critical operating environments. Ensure timely and accurate reporting of service activities using CRM systems or other databases. Track and manage parts replacement, ensuring returns comply with warranty requirements. Minimize lost shows by proactively diagnosing and resolving technical issues. Plan and schedule service visits, including hardware and software installations. Provide written service reports to customers during or after site visits. Prepare periodic reports related to theatre operations and service activity. Maintain accurate and detailed records in the Technical Services database. Respond to emergency service requests and restore systems quickly. Travel internationally and adjust travel plans on short notice as needed. Respond promptly to client communications including alerts, emails, and phone calls. Qualifications Post-secondary education (2–4 years) in engineering, electronics, or a related technical field, or equivalent work experience. Strong knowledge of electrical and electronic systems, including the use of diagnostic tools (e.g., voltmeters, oscilloscopes) and ability to read schematics. Experience in electronics or computer repair, including safe handling of components using anti-static practices. Working knowledge of AC/DC power systems, including low voltage, single-phase, and three-phase equipment. Strong problem-solving and troubleshooting skills in high-pressure environments. Excellent interpersonal and customer service skills with the ability to handle difficult situations professionally. Strong written and verbal communication skills in English; additional languages are an asset. Ability to prioritize and manage maintenance tasks within customer scheduling constraints. Proficiency with PC hardware and software, including Microsoft Office and Outlook. Basic knowledge of networking concepts (e.g., IP configuration, device connectivity). Familiarity with FTP protocols, telnet, and related utilities. Experience with commercial cinema systems, technical support environments, or help desk operations is an asset. Knowledge of Windows operating systems, networking, and troubleshooting is an asset. Basic understanding of the Windows registry is an asset. Ability to work flexible hours, including weekends and holidays. Physical ability to lift up to 50 lbs, work at heights, and stand or sit for extended periods. Ability to bend, reach, and perform physically demanding tasks as required. Position Status New Role This job posting reflects a current vacancy within the organization. The position is active, approved, and intended to be filled as part of our staffing needs. Hiring Range $65,259.00 - $93,228.00 (per year) Final pay within this range will be determined based on experience, skills, internal equity, and the geographic location of the role. Additional non-discretionary compensation may apply where eligible. At IMAX, you will be part of a culture built on respect – we are committed to creating a welcoming and diverse atmosphere across our organization. For consideration, please apply online. We thank all applicants for their interest in IMAX but only those selected for an interview will be contacted. IMAX will consider for employment all qualified applicants, including those with criminal histories, or arrest or conviction records, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Change Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. In accordance with Ontario’s pay transparency requirements, candidates will be informed when they are no longer under consideration for this position. Communication regarding application status may be provided through email or through your online applicant profile (if applicable). As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final hiring decisions. All decisions related to screening, interviewing, and selection are made by our Talent Acquisition and hiring teams. #J-18808-Ljbffr