Technical Product Manager II - Enterprise Payment Solutions (EPS)

Overview At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best‑in‑class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you. Responsibilities Directs, designs, and implements a comprehensive product management strategy for one or more products from definition and planning through production and release. Creates and maintains the product vision and roadmap; directs involved parties in the design, modification, and evaluation of all phases of the product. Oversees interactions with other internal organizations such as development, quality, marketing, and support as the product moves to completion. Ensures that products meet specifications and quality goals; formulates and executes long‑term plans for cost and profit control. Manages accurate tracking of product adoption statistics and translates feedback into enhancement recommendations. Serves as a resource within the user community, including focus groups and customer fact‑finding. Promotes use of new technologies and industry‑leading trends in product management activities. Reviews alpha and beta program definitions and oversees execution. Ensures a smooth turnover to implementation or support organizations, including planning, training, hand‑off, and rollout of marketing plans and campaigns. Provides resources for standard demonstrations, occasional participation in customer demonstrations, and support for internal sales. Promotes investigation and application of new technologies and industry trends to product management activities. Will be required to present to internal and external stakeholders. May perform other duties as assigned. Qualifications (Required) 18 months of product leadership or product management experience within the digital banking or payments industry. Experience with technical documentation within the product or software development lifecycle. Nice to Have Bachelor’s degree. Experience in the credit card / merchant services industry preferred. Knowledge or experience with the Jack Henry EPS platforms. Excellent communication, customer interaction, decision‑making, leadership, and organizational skills. Excellent knowledge of development and design for products in the financial industry. Agile/Scrum experience. Excellent knowledge of research procedures concerning development of new technologies. Strong knowledge of business and management principles involved in coordinating people and resources. Strong knowledge of principles, practices, and procedures of technical product management as it applies to the organization. Able to direct, design, and implement product strategy from definition through release. Able to meet aggressive deadlines and handle multiple and complex projects. Able to use independent judgment to plan, prioritize, and organize a diversified workload. Even if you don’t meet every single requirement, we still encourage you to apply. We’re eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways. Benefits We offer outstanding benefit programs to ensure the physical, mental, and financial well‑being of our people is always met. Equal Employment Opportunity At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business — and our society — stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. #J-18808-Ljbffr Jack Henry & Associates, Inc.