Reservations Agent

Reservations Agent

ALBERT HOTEL is hiring for a RESERVATIONS AGENT

An urban oasis, tucked away off of Main Street in the heart of Fredericksburg, TX, Albert Hotel offers a peaceful yet sophisticated luxury experience in Texas's famed Hill Country. Opened in January 2025, the property features 105 thoughtfully appointed guest rooms and suites, along with uniquely designed bunk rooms and a private house with custom furnishings, locally-curated amenities, and thoughtful touches.

With the guest experience in mind, Albert's elevated amenities include a sunken limestone pool featuring an outdoor bar and cabanas, state-of-the-art fitness center, and a 2,000-square-foot full-service spa. Additionally, the property is home to four on-site culinary outlets, including The Wellhouse and Junebug's BBQ.

Albert boasts 3,600-square-foot of semi-open air event space, a 1,200-square-foot mezzanine deck, and an expansive event lawn, making it a prime destination for weddings, private events, and intimate gatherings.

What you'll do:

• Ensure all calls are answered in a courteous, professional, and efficient manner
• Handle all incoming reservation requests via phone, email, or online channels
• Have a comprehensive knowledge of hotel availability and current rates, packages, and room types; understand special events that may have an impact on occupancy and availability
• Input and manage reservations in the hotel's property management system
• Resolve any guest complaints or issues related to their reservations in a timely and professional manner
• Maintain an accurate log of guest calls for assistance or feedback and ensure completion of all items
• Coordinate groups booked by the sales teams including rooming lists and cut-off dates
• Assist with reservations and special requests for group blocks & BT
• Maintain detailed and meticulously organized account files, system profiles, and systems data
• Screen and qualify all telephone leads and sources to the appropriate Sales Manager
• Participate in the hotel's weekly BEO meetings
• Work cross-functionally with rooms and sales departments to ensure a seamless guest experience
• Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions
• Promote and encourage guest name recognition at all times with both internal and external guests
• Assist in the development and implementation of special projects
• Be available to fill in and assist in other areas as needed to ensure the highest level of guest experience, as directed by your supervisor

Who you are:

• You can write routine reports and correspondence and prepare accurate proposals
• You can navigate and operate computer systems and software applications
• You are proficient in Mac and Google Applications including Google Docs, Google Sheets, and Google Calendar
• Ability to develop and maintain professional relationships and speak effectively before guests and groups of co-workers
• You have effective time management and organizational skills; you are able to prioritize and organize work assignments and follow through as necessary to receive expected results
• You have a strong attention to detail and the ability to function under substantial time pressure
• You have a solutions-oriented mindset and the confidence to make fast-paced decisions
• You have a strong work ethic and the ability to work both autonomously and in an intimate team setting

Benefits:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision, and dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels local partnership

About New Waterloo:

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.