GENERATOR SERVICE TECH

Generator Field Service Technician

The Generator Field Service Technician is responsible for the maintenance, diagnosis, and repair of generator sets and associated components. This role ensures that generator equipment operates safely and performs to the required standards.

Essential Job Functions

Performs repairs and services on all makes and models of generator sets.

Inspections, repairs, services, and start-up load bank test requirements on equipment.

Troubleshoots equipment and services generator components including alternators, wiring harnesses, safety devices, shutdown switches, and battery systems.

Applies proper engine technical skills in inspection, disassembly, failure analysis, assembly, diagnosis, and engine operating performance tests.

Identifies the problem and cause of failure through logical troubleshooting steps, determines corrective action through inspection of failed parts.

Repairs and troubleshoots engines such as Kohler, Cummins, Detroit Diesel, John Deere, MTU and Volvo.

Communicates all information to customers in an accurate, factual manner.

Delivers exceptional customer service to internal and external customers.

Ensures work scope has been performed and unit is operational.

Writes clear and concise service reports.

Responsible for vehicle safety maintenance.

Maintains assigned vehicle inventory and able to travel throughout the local counties.

Maintains and organizes tools and equipment, ensuring they are in good working condition.

Learns and complies with all safety regulations and procedures. Wears PPE when required.

Reports any issues or incidents promptly.

Responds to emergency service calls.

Performs other duties as assigned.

Compliance

Operates with the highest level of conduct, integrity, and confidentiality.

Adheres to company policies and procedures.

Skills & Abilities

Ability to operate in a constant state of alertness, and safe manner.

Ability to travel, in company service vehicle, throughout the local counties.

Available to work and be on-call for emergency services.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Ability to drive company vehicle.

Mechanical aptitude required.

Physical ability to carry and handle heavy materials and tools.

Ability to exercise care of the property and equipment.

Excellent verbal and written communication skills.

Ability to build relationships and interact positively with clients and customers.

Ability to identify issues, address them and provide effective solutions.

Ability to maintain compliant with local, state, and federal regulations.

Ability to adapt to changes and handle them with professionalism.

Ability to maintain confidentiality of conversations, data records, files, and other vital information.

Strong planning, multitasking, time management and customer service skills are critical.

Education & Certifications

High school diploma or equivalent required.

Graduation from a Technical school is desired to include generators, diesel, power gen, electric power, relay, or substation technology a plus.

Valid driver license and a clean driving record.

Possession of relevant licenses and certifications, as required by local or state regulations.

Experience

Two years of experience with repairs/maintenance of generators from 8kW to 2800 kW preferred.

Physical Requirements

Ability to climb ladders, stand for prolong periods, use power tools, and lift up to 75 pounds.

Ability to differentiate colors for wiring.

Work may be performed outside in high/low temperature.

Authorized to Work in the US

At Genset Services, Inc. we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to adhering to anti-exclusion practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential. Your skills, experiences, and perspective are valuableand we want to empower you to make your mark here with us. Interested in applying? Submit your application. We look forward to welcoming you!

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.