Student Services Specialist Sr

Student Services Specialist Sr

Job ID: 322444
Location: Mesa Community College
Full/Part Time: Full Time
Regular/Temporary: Regular

Hiring Salary Range


$20.61 - $26.80/hourly, DOE

Grade


111

Work Schedule


Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar


12 Months

Maricopa Summary


10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Campus Statement


Mesa Community College (MCC) is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training, and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 colleges in MCCCD. Learn more at mesacc.edu.


Benefits


Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program, Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary


The Recruiter serves as a brand ambassador for Mesa Community College (MCC), advancing enrollment goals by building and nurturing meaningful relationships and delivering engaging, student-centered outreach. With a focus on strengthening and growing the MCC student pipeline, this role connects with prospective, interested, new, and returning students, families, and community partners through high school visits, campus tours, college fairs, community events, presentations, programming, and personalized outreach via email, phone, text/chat, virtual, and in-person communication.

The Recruiter develops and leads engaging presentations and enrollment events that inspire students and clearly communicate MCC's programs, opportunities, and pathways to success. Through proactive follow-up and individualized and group support, the Recruiter guides students through each stage of the enrollment process, helping them transition smoothly from prospect to enrolled student. This role contributes to increasing conversion rates by ensuring students receive timely, accurate information and feel supported and confident in their decision to attend MCC.

Using enrollment technologies and Customer Relation Management (CRM) systems, the Recruiter manages outreach workflows, tracks student engagement and events, completes recruitment activities, and monitors progress toward enrollment goals. By leveraging data and technology, the Recruiter helps ensure efficient processes and measurable outcomes that support institutional priorities.

Adaptable, collaborative, and student-focused, the Recruiter thrives in a fast-paced environment and represents MCC with professionalism and enthusiasm. The Recruiter demonstrates a team-oriented mindset by proactively stepping in to support colleagues and address emerging needs where shared ownership and flexibility ensure students receive seamless and timely support. This role is committed to helping students feel welcomed, supported, and prepared for success while contributing to the continued growth and strength of the MCC student community.

Essential Functions


30% Recruitment, Outreach, and Enrollment Guidance

• Develops, coordinates, and implements strategies for recruiting new and returning students in alignment with MCCCD/MCC strategic enrollment goals.
• Builds and maintains strong relationships with partner high schools, community organizations, workforce agencies, and other strategic partners.
• Plans, coordinates, and delivers or participates in recruitment events, campus tours, presentations, programming, and outreach programs to prospective students, families, counselors, and community partners.
• Meets with students in person or virtually to provide individual or group support.

30% Outreach

• Represents MCC at college fairs, community events, high schools, and other outreach opportunities.
• Performs outreach via phone, text, email, and other tools.
• Engages with prospective students from first inquiry through enrollment, providing personalized guidance on admissions, transfer pathways, Financial Aid (FAFSA), scholarships, and course selection.

25% Data Management, CRM, and Market Analysis

• Uses CRM and other data systems to track prospective student engagement from inquiry to enrollment.
• Performs data analysis, market research, and prepares reports to assess recruitment and enrollment strategies.
• Develops targeted campaigns for prospective students, recent stop-outs, and other retention initiatives.

15% Cross-Departmental Collaboration and Special Projects

• Works collaboratively with Enrollment Services (Admissions & Records, Financial Aid, Testing, Advising, Cashiers), academic programs, marketing, and other MCC/MCCCD departments.
• Provides support for cross-functional initiatives and special events such as peak enrollment periods, new student welcome sessions, orientation, dual enrollment onboarding, and other college events.
• Performs other duties as assigned.

Minimum Qualifications


Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

1. Bachelor's degree from an accredited institution of Higher Education.
2. Experience in recruitment, outreach, customer service or support, or a sales role with a record of achieving measurable results.
3. Experience planning, coordinating, or participating in presentations, workshops, tours, college fairs, events, or orientations.
4. Experience using technology tools (such as Microsoft Office, Google Workspace, CRM platforms, or similar systems) to organize work, manage communications, or complete tasks.
5. Experience building and maintaining professional relationships with students, customers, clients, partners, or community members.
6. Experience managing multiple tasks, deadlines, or projects in a fast-paced environment.
7. Bilingual proficiency in English and Spanish preferred.
8. One year of relevant full-time MCCCD experience during the previous two years.

Special Working Conditions


Work schedule varies during the year: August through mid-May: Monday - Friday, 8 hour days; mid-May through the end of July: Monday - Thursday, 10 hour days.

May require working evening and weekend hours (example: recruiting events, community events)

Required to sit or stand for a prolonged period of time; viewing a computer monitor

May be required to travel or be assigned to another MCCD location.

Travel to campus during the interview/selection process will be at the candidate's own expense

MCC does not sponsor individuals for work visas

How to Apply


Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.


Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on Navigator / Menu / Self Service / Recruiting / Careers. Applicants who are not currently working for any of the MCCCD locations should apply at

If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at View email address on click.appcast.io prior to the application deadline. We are accessible on business days from 8:00 am to 5:00 pm Arizona time.


Posting Close Date


Open until filled
First Review: March 22, 2026
Applications received after the review date may not be screened

EEO, Title IX, & Clery Act


Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, co

Required

Preferred

Job Industries

• Other