IT Solutions Architect (Year-Round)

Job Description

Job Description

The Solution Architect plays a key role in designing and implementing technology solutions that align with Interlochen’s organizational goals and values. This individual will work cross-functionally with a variety of internal departments to assess needs, define requirements, and architect scalable, sustainable solutions.

Essential Duties & Responsibilities:

• Collaborate with end-users to understand their project goals, data challenges, and analytics needs.
• Provide actionable insights and recommendations to help clients make data-driven decisions.
• Lead project analytics/requirements gathering: from gathering and analyzing data to deploying solutions and monitoring results.
• Develop reports, dashboards, and documentation to ensure positive project launch.
• Stay up-to-date with industry trends and emerging technologies.
• Train and mentor end-users on data analytics best practices, tools, and techniques.
• Manage multiple projects simultaneously, ensuring timely delivery and high-quality results.
• Communicate complex technical concepts to non-technical end-users in a clear and understandable manner.
• Collaborate with internal IT teams to deliver comprehensive solutions.
• Performs other duties as assigned.

• Bachelor’s degree or equivalent professional experience required.
• 5+ years of experience as a solution architect, business analyst, or in a similar role, with a proven track record of designing and implementing technology solutions.
• Extensive experience administering and developing solutions within the Salesforce platform.
• Familiarity with educational learning management systems (LMS) and student information systems (SIS).
• Experience with automation and middleware platforms such as Salesforce Flow, Workato, Zapier, and Make.
• Experience building and administering Salesforce Experience Cloud Sites.
• Experience designing and supporting complex data relationships in relational databases.
• Familiarity with project management tools such as Trello and Asana.
• Familiarity with productivity and end-user computing tools; Google Workspace and macOS preferred.
• Salesforce certifications preferred.
• Customer-focused mindset with strong organizational skills and the ability to work independently.
• Ability to plan workloads, prioritize competing demands, and consistently deliver on commitments.
• Strong attention to detail, time management skills, and ability to meet tight deadlines.
• Demonstrated learning agility and ability to quickly master new business and technical concepts.
• Commitment to continuous learning and professional development.
• Strong business acumen with the ability to translate business needs into technical specifications.
• Excellent analytical, critical thinking, evaluation, and problem-solving skills.