IT Solutions Engineer

Information Technology Solutions Engineer
Full-Time Salary Position
Work location: Morristown, TN (on-site only)

About us :

We foster a positive, team-oriented workplace that emphasizes continuous learning and professional growth while delivering reliable, high-quality IT support and exceptional customer service to small and medium businesses throughout East Tennessee.

Position summary :
Provide high-level technical solutions and ongoing support for client environments. Troubleshoot and resolve desktop, server, virtualization, network, cloud, and database issues; manage projects and client relationships. This is an on-site position - relocation or local commute required; no remote option.

Key responsibilities:

1. Provide desktop and server support (Windows client and server environments).
2. Administer Microsoft 365 services (Exchange/Outlook, SharePoint, Teams, Intune, Entra).
3. Manage virtualization (Hyper-V preferred) and Windows Server configuration.
4. Configure and troubleshoot network devices (firewalls, switches, routers, APs).
5. Support SQL Server databases.
6. Perform onsite client visits, remote support, documentation, and project work.
7. Maintain documentation, security best practices, and disaster-recovery procedures.

Position Standards:

1. Experience supporting business level technology solutions for a minimum of three years
2. Proven experience in the areas of position responsibility
3. Demonstrate effective troubleshooting and apply disciplined escalation based on the situation
4. Demonstrate strong interpersonal skills and a proven track record as a collaborative team contributor
5. Relevant and current technology certifications preferred
6. Valid driver's license, proof of insurance, and clean driving record required

Required qualifications:

1. 3+ years supporting business IT environments.
2. Strong Windows client & server, networking, and Microsoft 365 experience.
3. Valid driver's license, proof of insurance, and clean driving record.
4. Ability to pass background check and drug screen if requested.

Preferred:

1. Relevant certifications (MCSA/Azure/AWS, CompTIA Network+/Security+, etc.).
2. Scripting (PowerShell/Bash) and familiarity with virtualization or cloud.
3. Associate's or bachelor's degree in related field.

Physical Requirements:

Position requires a combination of sitting and physical activity (standing, walking, bending, kneeling); requires lifting/carrying up to 75 lbs, climbing/working from ladders 6 ft or higher, and use of hand/power tools.

Position Information:

Salary is negotiable, according to individual qualifications. This position is an exempt salary position. Must be authorized to work in the U.S. Employer is an equal opportunity employer. Position is based in Morristown, TN.

Benefits:

Health insurance assistance, 401(k) with employer match, paid vacation and holidays, professional development support.

Background Check and Drug Test:

Candidates must pass a background check and/or drug test if requested. PDS is a Tennessee Drug-Free Workplace and follows that program's requirements.