Desktop Support Technician

Desktop Support Technician Location - San Diego, CA Onsite Role We are seeking a skilled Desktop Engineer to support, manage, and improve our end-user computing environment. This role is responsible for Endpoint and device management, self-service tooling, print services, and providing advanced support through the Service Desk. You’ll play a key role in ensuring a secure, reliable, and user-friendly IT experience across the organization.

Key Responsibilities:

Endpoint & Device Management:

Manage and support Windows endpoints using Manage Engine Endpoint and Microsoft Intune. Deploy, configure, and maintain endpoint security policies, compliance rules, and updates Package and deploy applications using Manage Engine Endpoint. Monitor device health and remediate issues proactively. Active Directory Solid knowledge of Active Directory (users, groups, GPOs, permissions) Manage hybrid identity environments. Support user lifecycle management (onboarding, offboarding, role changes) Enforce identity and access security best practices Service Desk & End-User Support Provide side desk support for desktop, laptop, and peripheral issues Act as an escalation point for Service Desk tickets Troubleshoot hardware, OS, application, and connectivity issues Maintain SLAs and contribute to continuous service improvement Self-Service & Automation Design and maintain self-service solutions for end users (software installs, password resets, device requests) Automate routine tasks using scripting (PowerShell preferred) Improve user experience by reducing manual IT touchpoints

Print Management Administer and support enterprise print management solutions Manage print servers, queues, drivers, and permissions Troubleshoot printing issues across local and networked devices Support secure and follow-me printing solutions where applicable Documentation & Collaboration Create and maintain technical documentation and knowledge base articles Collaborate with security, infrastructure, and networking teams Participate in projects related to endpoint modernization and security

Required Skills & Experience Strong experience as a Desktop Engineer Endpoint Engineer Hands-on experience with Active Directory Proven experience managing devices with Microsoft Intune Solid understanding of Windows OS (Windows 11) Experience supporting Service Desk operations and ticketing systems Knowledge of print management in enterprise environments Scripting experience (PowerShell)

Nice to Have:

Experience with Microsoft Familiarity with Zero Trust and endpoint security concepts Experience with MDM/MAM policies ITIL knowledge or certification Microsoft certifications (MD-102, AZ-104, etc.)

What Success Looks Like:

Stable, secure, and well-managed endpoint environment Reduced Service Desk workload through automation and self-service High user satisfaction with desktop and device services Clear, up-to-date documentation and processes