Assistant Store Manager

Role Purpose Assistant Store Manager is responsible for overseeing daily operations ensuring smooth functioning of the store and maximizing profitability. They are responsible for a range of tasks including managing staff, handling customer service, and maintaining inventory. Key Accountabilities Achieve the team’s assigned strategic sales targets across Consumer Voice, Terminal, Post-paid, Enterprise, MNP, Connectivity and ADSL while enhancing sales performance month-over-month (MoM). Drive YoY revenue and margin growth by motivating the team to up‑sell and cross‑sell Vodafone products and services. Monitor sales quality and continuously improve closure rates MoM. Ensure consistent high quality customer service and effective complaint handling with a focus on reducing complaints MoM. Manage variance reports and implement appropriate corrective and preventive actions. Manage end‑of‑day cash processes and ensure full adherence to cash operation policies and procedures. Manage and develop team performance through regular feedback, monthly observations, coaching sessions, one‑to‑ones, daily briefings and tailored development plans. Provide continuous support, guidance and solutions to the team while recognizing their efforts and achievements. Ensure Vodafone’s culture is effectively communicated and demonstrated while achieving the company benchmark in Vodafone Employee Surveys. Manage store opening and closing procedures and ensure smooth and efficient day‑to‑day operations. Maintain agreed stock levels and ensure accurate inventory control and stock‑taking. Ensure team adherence to company policies and procedures and maintain an accurate up‑to‑date filing system. Manage team scheduling and update store communication messages as required. Communicate daily reports and correspondence to relevant stakeholders. Drive cost efficiency and effectiveness while ensuring all assigned tasks are delivered on time. Competencies amp Qualifications 3 Years Experience as Retail Agent Bachelor’s Graduate Digital Advocacy External trends and insights People Development Data Analytics and Insights Sales Performance Management Strategy Execution Business and Commercial Acumen Customer Centricity Competitor Awareness and Cross Sell Ownership Building Rapport Resilience #J-18808-Ljbffr