Client Services Associate

Job Description

Job Description

Location:

New York, NY 10005 Pay Rate:

$19.00–$23.00/hour Contract Length:

4 months to start, with possibility of extension or conversion

The Fountain Group is hiring a

Client Services & Document Processing Associate

for a prominent client in the

information services, governance, risk, and compliance industry

. This position supports customers, vendors, and internal teams with document retrieval, preparation, filings, order fulfillment, and issue resolution.

The client provides solutions and services to legal, finance, risk, and compliance professionals, financial services organizations, government entities, insurers, and small businesses worldwide.

Responsibilities Develop strong relationships with internal and external customers, vendors, and jurisdictional agencies. Perform searches, document retrieval, document preparation and execution, filings, and/or recordings at all jurisdictional levels. Assist customers and vendors with order fulfillment and problem resolution. Understand and explain service offerings, procedures, processes, methodologies, delivery options, and jurisdictional requirements. Make well-informed and timely decisions to meet client expectations and requirements. Make recommendations to improve customer satisfaction, retention, efficiency, revenue growth, cost savings, and financial results. Identify opportunities to improve existing procedures, processes, service offerings, and delivery methods. Assist customers, team members, and vendors with training on products, jurisdictional requirements, and company databases using a consultative approach. Manage and prioritize requests from multiple internal and external sources. Work effectively in a fast-paced, high-energy environment.

Qualifications Associate's degree from an accredited college/university

and/or

a minimum of 1 year of customer service experience in a fast-paced, multi-functional, customer-focused environment. Experience with

UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking

preferred. Proficiency with Microsoft Office Suite, including

Word, Excel, and Outlook

. Excellent data entry skills. Effective written and verbal communication skills. Strong analytical, organizational, time-management, and problem-solving skills. Ability to multitask and prioritize competing demands. Ability to work overtime as needed.

About the Client Our client is a global provider of professional information, software, and services supporting organizations in areas including

governance, risk and compliance, legal, finance, tax and accounting, and healthcare

. Its GRC solutions serve organizations ranging from small businesses to major financial institutions and Fortune 500 companies.

This is an excellent opportunity for candidates with backgrounds in

customer service, financial services, legal services, document processing, banking, lending, title/abstracting, or order fulfillment

who are looking to build experience within a global professional services environment.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy. \nCompany Description

The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort. Company Description

The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.\n