CUSTOMER SERVICE REPRESENTATIVE

Job Description

Job Description

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan! Are you a Top Performer that meets the following requirements? APPLY NOW!

*401K, Health, Dental, Vision, Short- and Long-Term Disability, and Paid Time Off!

REQUIREMENTS/QUALIFICATIONS

Qualified candidates must be "A GO GETTER" with excellent personality, communication, sales skills, problem solving skills, the ability to lead and must possess a strong desire to succeed! Excellent spelling, computer, data entry, and the ability to complete tasks effectively, efficiently, and thoroughly with little to no supervision. The Customer Service Representative is expected to PREPARE FOR MANAGEMENT. The company views all employees as potential branch managers. CSR's who receive first consideration for promotion are those who excel not only at their own job but understand the positions of AM and Manager. A high school diploma or equivalence is required. Previous experience in customer service, collections, or the finance industry a plus.

 

JOB SUMMARY

The CSR plays a very important part in the operation of a consumer finance office. The duties of a CSR are to wait on the customers, take applications, investigate credit, take payments, refinance loans, help with the delinquent work, send out advertising letters, and complete other duties. This person must fill out correctly most of the office forms and reports, as well as maintain current the master cash drawer, bank deposits, and related daily transactions.

 

DUTIES & ESSENTIAL JOB FUNCTIONS

Working directly under the supervision of the branch manager, the Customer Service Representative:

 

1. Solicit loans on the telephone and at the counter.

2. Must answer the telephone, post customer payments, input new and refinance loans into the loan software system, process loan applications and prepare refinance and delinquency mail. Answers the telephone.

3. Other duties include opening mail and distributing, posting counter payments, and giving customer credit experience to inquiring creditors and credit bureau.

4. Completes loan documents and closes current refinance loans.

5. Prepares daily deposits of cash and checks.

6. Maintains and balances correct amount and denominations of money in cash drawers daily.

7. Maintains loan standard report daily.

8. Telephones past due customers

 

 

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily sedentary in nature, no special demands are required.