Assistant Project Coordinator

TRCA is a comprehensive provider of nationwide communications technology hardware and repair, service and maintenance, and new technology sales. By utilizing a single source for these three spheres of expertise TRCA consolidates the efforts of your IT department, and customizes packages that meet the specific needs of your organization. Job Description Independently manages basic projects and assists the Project Management Director on larger projects. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personal requests for technical support. Documents, tracks, and monitors project tickets to ensure timely and satisfactory completion. Dispatches the appropriate technician to the customer site. Provides top notch customer service. Interfaces directly with sales and customer contacts to schedule, monitor and track projects. Dispatches technicians internally or nationwide for service work. Opens and manages tickets in ConnectWise software. Tracks services tickets from beginning to the end of the project. Assist with billing and make calls on past due vendor invoices. Assist with maintaining vendor records for insurance and agreements. Provide after hours on-call customer support when assigned. Qualifications Previous customer service experience a must. Ability to stay calm when resolving customer issues. Excellent verbal and written communication. Excellent follow up and organizational skills. Proficiency in Microsoft Outlook, Word and Excel required. Time management skills and ability to handle multiple tasks. #J-18808-Ljbffr Technology Resource Center of America, LLC