Program Manager (Operations Support Manager)

Job Title

Managerial duties typically affect employees and managers in more than one organizational unit/project/program, and include: planning; communicating the organization's vision and objectives; setting priorities; assigning tasks and responsibilities; monitoring and evaluating performance; coaching and developing employee capabilities; approving leave; and taking, recommending or approving corrective/disciplinary actions as appropriate.

Applies an advanced knowledge of the technical aspects of the work directed, and an advanced knowledge of budget, personnel, and other administrative policies and procedures, and an advanced understanding of the objectives of the organization. Maintains, analyzes, and reports information relied on by managers to efficiently manage the organization. Defines, plans and organizes assigned resources necessary to accomplish the goals and objectives of the Technical Operations organization. The work is typically governed by established policies, procedures, and organizational objectives that frequently leave room for discretion.

Manages budget and either reallocates resources among organizational units/projects/programs or requests additional resources, as needed. May perform critical aspects of the budget planning process, including projecting short-term and long-term future needs and justifying resource requirements. Resolves all but unique problems without the intervention of higher level management. Regularly called upon to identify problem areas and to develop and recommend new policies and procedures for resolution.

Supports the implementation of Concept of Operations (CONOPS) evolution within the District. Maintains contacts both internal and external to the district, including senior management, union representatives, service center personnel, ATO Service Units, and FAA lines of business. May represent the FAA on interagency committees and national groups that develop, monitor and evaluate district programs and operations. Has authority to make commitments for subordinate organizational units, within guidelines.

Individual and organizational performance is typically reviewed periodically by higher level management, usually through status reports and organizational performance measures. Incumbent has discretion to ensure the alignment of projects/programs with the tactical (short-term) objectives of the major subdivision. Work activities typically impact directly on project/program objectives for more than one organizational unit and for the major subdivision. Work frequently affects the major subdivision's internal and external customers.