Technical Support Specialist - Residential - Casper

Salary: $80,000 - 107,000 per year Requirements:

• Strong computer skills and the ability to quickly learn and navigate new systems, applications, email tools, and web browsers
• A basic understanding of networking and networking equipment
• Attention to detail and accurate documentation skills
• Customer service skills, including experience assisting customers by phone and in person
• Patience and willingness to learn
• Ability to work across multiple systems simultaneously

• Listen to customers technical issues and provide tailored, practical solutions
• Use knowledge of our network, customer database, and products to provide prompt, accurate assistance

• Support
• Network
• Web

More:

We are Visionary Broadband, a division of Visionary Communications, Inc., and a regional internet provider serving the Rocky Mountain region with a focus on rural communities. We are hiring a full-time Residential Technical Support Specialist to join our growing retail team, with work locations in Casper, Gillette, Sheridan, or Torrington, Wyoming. The position pays $19.23–$21 per hour. Our benefits package, available from the first day of the month after 30 days of employment, includes two medical plan options, dental and vision coverage, an HSA with the high-deductible medical plan, a 401(k) with a dollar-for-dollar match up to 6%, voluntary short- and long-term disability coverage, life insurance, accidental death and dismemberment coverage, paid time off, paid holidays, bereavement pay, and paid parental leave. We are an equal opportunity employer and consider applicants without discrimination on protected grounds.

last updated 42 week of 2026