Title & Tag Agent

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Title: Title & Tag Agent
Locations: Lackawanna, Monroe, Luzerne & Wayne Counties (PA)
Join the growing team at Northeast Title & Tag part of Team Thompson!

About Us:
Northeast Title & Tag is a family-owned company serving communities across Northeast Pennsylvania with fast, friendly, and reliable title, tag, and registration services. With 15+ locations and growing, were proud to offer a supportive and team-oriented environment where employees are encouraged to learn, grow, and build long-term careers.

As part of Team Thompson, our Title & Tag Agents are more than just clerks theyre knowledgeable professionals who guide our customers through DMV processes and paperwork with patience and precision. If you enjoy helping people, love learning new things, and want to grow with a company that values its team, this is the opportunity for you.

What You'll Do:

• Assist customers with a wide variety of DMV-related services, including vehicle titles, registrations, transfers, renewals, plates, and more

• Ensure all paperwork is accurate, complete, and submitted in compliance with PennDOT regulations

• Communicate clearly and kindly with customers both in person and over the phone

• Maintain organized records and files in accordance with company and state guidelines

• Operate point-of-sale systems and process customer payments

• Deliver excellent service in a fast-paced office environment, where multitasking is a must

Training & Growth Opportunities:

• Cross-training available across four divisions: Title & Tag, Insurance, DOT Compliance, and Pack & Send

• Opportunity to obtain your insurance license if youre interested in exploring a sales or customer advisor path

• Notary Public certification is required within the first 90 days (well help you get certified if youre already a Notary, even better!)

• Internal promotions and career growth are strongly encouraged many of our team members have built lasting careers here

Who You Are:

• Friendly, reliable, and eager to learn

• Able to handle customer interactions with professionalism and empathy

• Detail-oriented and organized you enjoy checking boxes and getting things right the first time

• Comfortable working with computers and handling paperwork

• Ready to grow with a company that invests in its people

Preferred (but not required):

• Prior experience in a customer service, dealership, notary, or DMV-related role

• Notary Public certification

• Bilingual or multilingual

Minimum Requirements:

• 1+ year of customer service experience

• Valid drivers license

• Must be able to pass a background check

• Ability to obtain Notary Public certification within 90 days of hire

Why Work With Us?

• Family-owned, fast-growing company with long-term career potential

• Supportive, team-oriented culture

• Opportunities to grow in multiple directions operations, compliance, insurance, sales, and more

• We believe in promoting from within and helping our team members succeed

Ready to join a company where your growth is only limited by your ambition? Apply now and become part of Team Thompson at Northeast Title & Tag.