Front Desk Representative - Hono Koa

Join Our Team

We are looking for an energetic, professional team player with excellent communication skills. A positive attitude is essential to deliver great customer experience and support our mission to create memorable experiences for our guests.

Role: To provide efficient guest registration in and out of the resort while displaying superior hospitality and customer service.

Responsibilities:

• Provide superb customer and professional service regardless of guest demeanor, with company service standards.
• Follow all safety and security procedures to protect and ensure the safety of our guests, employees, and assets.
• Input all guest information on account correctly during registration. Assignment of rooms to account according to company process. Issue and control guest room keys to account properly.
• Effectively handle and fulfill guest requests.
• Ensure accuracy of all shift end paperwork, including posting charges, accuracy of cash drawer funds, and making folio adjustments.
• Accurate cash and payment handling skills, inputted correctly on guest folios. Balanced each shift. Post all required transactions to guest accounts.
• Efficiently check guests in and out of the resort.
• Maintain a flexible work schedule based on business needs.
• Must be able to fully understand and use the front desk software, and must have general knowledge of the resort.
• Must be able to understand and use the telephone system.
• Must be able to take reservations for owners/guests and input into resort system.
• Perform all other job requests as assigned by management.
• Different payment types and cash transaction

Requirements:

• High school or equivalent education required
• Prior front desk or hotel guest service experience strongly preferred. 1-2 years prior customer service experience required.
• Extensive experience with computers and telephones.
• Prior experience handling cash and payment software preferred.
• Professional appearance that is clean, natural, polished, and professional
• Effective communication skills and proficient oral and written English language skills
• Excellent computer skills

Work Posture Requirements:

• Sitting: Rarely
• Standing: Constantly
• Walking: Constantly
• Driving: Rarely
• Bending (from waist): Frequently
• Crouching (squat): Frequently
• Kneeling: Frequently
• Crawling: Rarely
• Climbing (stairs): Rarely
• Climbing (ladder): Rarely
• Twisting: Frequently
• Reaching: Frequently
• Wrist Motion: Constantly

Carrying Requirements:

• Items Carried: Paper, mail, packages, etc.
• Distance: 30ft.
• Times Per Day: Frequently
• Maximum Weight: 50 LBS

Moving/Lifting Requirements:

• Items Moved/Lifted: paper, mail, packages, etc.
• Times Per Day: Frequently
• Maximum Weight: 50 LBS

Moving/Lifting Levels/Heights:

• Floor: Frequently
• Knee: Frequently
• Waist: Frequently
• Chest: Frequently
• Overhead: Rarely

Push/Pull Requirements:

• Item Name: Furniture Frequency: Rarely
• Item Name: Shampooer Frequency: Rarely
• Item Name: Vacuum Frequency: Rarely
• Item Name: Utility Cart Frequency: Rarely

Environmental Conditions:

• Inside/Outside: Yes
• Hot/Cold Temperatures: Yes
• Wet: Yes
• Noise: Yes
• Power Equipment: No
• Traffic Hazards: Yes
• Chemical Hazards: No
• Heights: Yes
• Dust: Yes
• Close Quarters: Yes
• Fumes/Odors: No

*Team members are not limited to the above mentioned job description and may be requested to do additional tasks as directed by Management Team.

EEO/Drug Free Workplace