Customer Service Representative

Customer Service Representative

PureClean is a highly trusted, highly reviewed carpet cleaning company. We have been in business since 2008 and have a stable and loyal customer base. As a company we strive to live by our core values of Integrity and Respect, Accountability, Leadership, Service & Teamwork. We believe in both personal and professional growth. We believe we should serve our customers, our employees and our community, at the highest level at all times. We work hard and we play hard and enjoy celebrating our wins and learning from our mistakes. If you are looking for a new opportunity at a place you can call home, this is the place for you!

About the Role

As a Customer Service Representative, you'll be the first voice our customers hear and a key part of creating an outstanding customer experience. This role is equal parts sales and service—listening carefully, booking appointments, and ensuring our technicians are set up for success. Your effectiveness on the phone directly impacts daily performance and profitability, making you an essential part of the team.

What You'll Do

• Handle inbound calls and online inquiries quickly and professionally
• Gather customer information and enter it into our system
• Update jobs with notes, photos, and documents as needed
• Dispatch technicians and manage the daily route schedule
• Respond to online leads within 5 minutes or less
• Conduct quality follow-up calls to ensure customer satisfaction
• Make outbound calls to previous customers for maintenance cleanings
• Attend team meetings and contribute to a positive workplace culture

What We're Looking For

• High School diploma or GED
• Strong verbal and written communication skills
• Excellent organizational and clerical abilities
• Comfort with computer systems and scheduling tools
• Ability to multitask and stay composed under pressure
• Problem-solving mindset and customer-first attitude
• Reliability and flexibility (Saturday availability required)

Benefits

Our benefits include:

• Company-paid health insurance for the employee
• Buy-up plans are available
• Dependents/spouses can be added at an additional cost
• HSA/FSA available with certain plans
• Vision and dental insurance (2 dental plans to choose from)
• Company-paid short-term and long-term disability
• Company-paid life insurance ($25,000)
• 401(k) with company matching (vested)
• Ancillary benefits (hospital, critical illness, accident)
• Paid time off and holidays