Team Leader

Job Description

Job Description

Team Leader

POSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all JIB procedures, systems and standards.

Guest Expectations 

Well-Trained

• (Hassle Free) Always says “YES” to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.

• Trains and coaches team members using the Guest Expectations training materials.

• Models being calm and productive during busy times.

• Coaches team members to ensure they are knowledgeable on job requirements.

Neat and Well-Groomed

• (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when noncompliant.

• Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.

Friendly 

• (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude. ♣ Coaches team members on having a positive, friendly attitude and behaviors.

• Models and coaches team members on the JIB Hospitality Model. Well-Staffed

• (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis.

• Helps with order taking and cashiering during busy times.

• Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive.

• Encourages team members to ask for help, when necessary, to meet guests’ needs.

• Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.

Food Tastes Great

• (Food Quality) Monitors quality to ensure the food looks and tastes great, and is of high quality.

• Models and monitors food presentation and coaches team members when necessary.

• Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary.

Consistent and Quick Service 

• (Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do the same.

• Leads and coaches team on how to provide consistent, fast service.

• Helps with order taking and cashiering during busy times.

Order Accuracy 

• (Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards.

• Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the process. Does not dismiss errors.

• Holds employees accountable to minimal order errors and re-trains them as needed.

Food Safety 

• (Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and food quality policies and procedures.

• Follows all hand washing and glove procedures.

• Completes the Food Safety Checklist each shift

It's All About

Brand Ambassador

• Has passion for the business and pride in Jack in the Box.

• Inspires team members to embrace the brand.

• Is proud to represent Jack in the Box.

Focus on the Guest

• Treats guests and employees with care and respect.

• Is passionate about serving the guest.

• Steps in to help employees when necessary.

• Has a happy, friendly personality that is engaging to both the guest and other employees.

• Reads the guest and anticipates their needs. Pays attention to guests’ verbal and non-verbal communication and addresses them proactively.

• Handles guest complaints –says “Yes” to the Guest without arguing, questioning or assuming the guest is wrong. Does what is right for the guest.

• Inspires team to take care of guests and make them the number one priority.

Team Skills 

• Treats all employees with care and respect.

• Is a good team player and leader.

• Has a positive can-do attitude.

• Is dependable and reliable.

• Is willing to help others.

• Keeps calm and does not show signs of stress.

• Is open and willing to work with and lead people of all backgrounds.

• Ensures the team provides quick service while maintaining a calm environment.

• “Manages the floor”— coordinates team (resources) to cover all roles, ensure compliance of JIB standards as well as compliance to labor laws.

Commitment

• Thrives in a fast-paced, high energy, team environment.

• Performs professionally during difficult situations and/or high volume times.

• Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.

• Takes corrective action to resolve issues that could jeopardize food safety or food quality.

• Is flexible and changes direction based on the needs of the business.

• Works with a sense of urgency.

• Knows and trains others on the products and menu.

• Knows and uses all Jack in the Box systems and tools and trains team members on them as applicable.

• Takes accountability for cash management and handling during their shift.

• Is meticulous in following and managing to Jack in the Box policies and standards.

Front of Restaurant

Includes, but not limited to duties, described below. Performs other duties as assigned or directed.

Guest Service(Dine In/Drive-Thru) 

• Immediately acknowledges and welcomes guests.

• Takes and clarifies orders, assists guests with menu selection as appropriate.

• Enters order in POS system, collects money, and makes change.

• Always thanks guest upon completion of order taking.

• Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests.

• Maintains cleanliness and stocking of work area.

Interior 

• Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors.

• Cleans and stocks restrooms.

• Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment.

• Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, etc.). Visually checks and inspects all areas for cleanliness.

Exterior 

• Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.

• Empties trash cans, and cleans miscellaneous exterior items (i.e. – drive-thru menu board).

• Cleans drive-thru and dump

Back of Restaurant

Includes, but not limited to, duties described below. Performs other duties as assigned or directed.

Grill

• Reads grill video monitor to prepare ordered products.

• Prepares menu products according to procedure, including: warms/toasts/grills bread products, cooks items on grill, operates timers and removes products when timer sounds.

• Discards ingredients/products that have expired or don’t meet quality standards.

• Sets up and maintains equipment; keeps workstation stocked; maintains cleanliness of work area, wearing appropriate safety equipment.

Assembly

• Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest.

• Discards ingredients/products that have expired or don’t meet quality standards.

Prep

• Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arranges product for first-in, first-out rotation.

• Opens product packages, places in proper storage units, and affixes shelf life labels. Ensures all food prep and storage areas are kept neat and clean at all times, and complies with JIB food safety standards.

• Visually checks and inspects all ingredients for freshness.

• Measures, assembles, and prepares ingredients for various products according to product mix information.

Fryer

• Reads fryer video monitor prepare ordered products.

• Prepares fryer products, including: places product in appropriate rack/basket and places in correct fryer, operates timers, removes/drains product when timer sounds, codes product, places product in appropriate container and/or holding bin.

• Maintains cleanliness and stock of work station areas including the fryer prep area, display bin, freezer, refrigerator, and holding units.

Interior

• Empties trash cans, sweeps and mops floors, vacuums carpet, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms.

• Washes and sanitizes dishes and utensils by hand or using dishwasher.

• Changes or filters fryer shortening wearing required safety equipment, scrubs fryer units, discards old shortening, cleans vents and fryer screens.

• Cleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, grease catch pans, and POS equipment.

• Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, etc.). Visually checks and inspects all areas for cleanliness.

Exterior

• Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.

• Empties trash cans, and cleans miscellaneous exterior items (i.e. -drive-thru menu board).

• Cleans drive-thru and dumpster slabs. Visually checks and inspects all areas for cleanliness.

Receiving & Storage

• Receives and stores products on delivery following established procedures.

QUALIFICATIONS:

Experience – 6 consecutive months JIB experience and 100% certified in all workstations for internal promotes, or 1 year supervisory experience in a restaurant or retail customer service environment.

Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Team Leader training classes; and in certain states, must be ServSafe certified. Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant. Excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); ability to work well with diverse groups of people; proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior.

Physical Requirements - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests’ orders, operate a cash register, and read video monitors.

REASONABLE ACCOMMODATION: Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. 

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling.