Restaurant Supervisor - Tides Coastal Kitchen

Job Description

Job Description

Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality!

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.  We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Tides Coastal Kitchen Restaurant team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members (for FT and PT Associates)
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you!
• Discounts with our Crescent managed properties in North America for you & your family members
• Marriott Employee Room Rate Discount Program

Here is what you will be doing each day:

• Oversee the day-to-day operations of the Restaurant & Bar
• Ensure staff receive proper training on quality and service standards and have the tools & equipment to effectively carry out their job functions
• Achieve and maintain budgeted revenues as instructed by the Director of Food & Beverage
• Maintain labor cost to meet or exceed budget through effective staff and labor management
• Train staff in operational standards and follow-up on that training to ensure levels of service are maintained
• Establish and achieve quality and guest satisfaction goals
• Maintain set food and liquor costs
• Maintain a floor presence during needed meal periods to ensure optimal guest service
• Conduct routine brand standard audits designed to ensure optimal service execution
• Complete additional duties as assigned by hotel leadership
• Monitor servers and bus-person adherence to all service standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist manager to establish and monitor side-work duty completion.
• Maintain bank to Crescent standards.
• Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage.
• Check restaurant for cleanliness and set up. Check service stands and aisle areas.  Check tables for cleanliness and proper set up.
• Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.
• Communicate daily with restaurant manager with regard to special events, house counts, etc.
• Assist restaurant manager in conducting menu classes and taste panels.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Job Minimum Requirements:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer.
• Ability to stand and walk for hours at a time.
• Must be able to lift up to 30 pounds occasionally.
• Understand this role requires grasping, writing, standing, sitting, walking, bending, listening and hearing ability and visual acuity.
• Some college and/or advanced training in food operations preferred.
• Prior restaurant and bar supervisory experience required; hotel restaurant experience preferred.
• Ability to work calmly under stressful situations.
• Ability to maintain high level of guest satisfaction is in absolute requirement for this position.

Must have the ability to communicate in English.  Self-starting personality with an even disposition.  Maintain a professional appearance and manner at all times. Can communicate well with guests.  Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.  Ability to use point of sale.  Ability to lift/carry weight up to 50 pounds.  Ability to push/and pull carts of products weighing up to 150 pounds.

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.  That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.  By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.