Customer Care Manager - State Farm Agent Team Member

Customer Care Manager - State Farm Agent Team Member Compensation $35,000.00 - $45,000.00 per year Full Time in Grosse Pointe Woods - MI Location Address 20943 Mack Ave, Grosse Pointe Woods, MI Benefits Opportunity for advancement Paid time off 401(k) matching Bonus based on performance Training & development You May Be a Great Fit as a Customer Care Manager at Janet Coates State Farm if You're the person people call first when life goes sideways — calm, steady, and ready to help. You genuinely care about your community and want to make a positive impact on the people around you. You're a natural relationship-builder who earns confidence quickly and keeps it. You listen first, then guide, making customers feel understood while confidently providing options. You're compassionate under pressure and can guide someone through their worst day with clarity and empathy. At Janet Coates State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us. Responsibilities Manage customer inquiries and support daily service activities. Coordinate team communication to maintain efficient workflows. Assist with account updates, billing inquiries, and policy reviews. Track service metrics and report progress to the agent. Support community engagement and customer outreach initiatives. Qualifications Excellent communication and organizational skills. Strong attention to detail with the ability to manage multiple priorities. Prior experience in customer service, office management, or administrative support preferred. Must be able to obtain applicable state insurance licenses. State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees. Join a community of good neighbors Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none #J-18808-Ljbffr Janet Coates - State Farm Agent