Staff Product Manager, Monetization & Billing

About Pantheon Pantheon's WebOps Platform powers the open web, running more than 700,000 websites in the cloud for customers including Google, Princeton, Salesloft, and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon's multi-tenant, container-based platform enables organizations to manage all of their websites from a single dashboard. The Role Pantheon is seeking a Staff Product Manager to lead how Pantheon delivers monetization and billing in the product, owning the infrastructure that turns pricing and packaging decisions into what customers actually experience — and using that ownership to move the metrics that matter with a high degree of independence. You'll build and run the billing, metering, and entitlement systems that make Pantheon's plans, tiers, and add-ons real, and use that platform to optimize what customers buy: driving upsell and expansion, and reducing downsell and churn. You'll operate with minimal oversight, owning how Pantheon delivers and monetizes through the product — including how we enable partner and agency monetization — while partnering closely with Finance, RevOps, and Sales leadership on the underlying pricing and packaging decisions.

You'll also mentor other PMs working on adjacent growth and monetization initiatives. The job is measured on outcomes: NRR, expansion, and reduced churn/downsell, and on the strength of the strategy and infrastructure you build to deliver them. What You'll Do - Own net revenue retention (NRR) for the WebOps Platform: drive expansion and upsell, shape how packaging and tiers show up in-product, and reduce downsell and churn - Own and report on the metrics that matter: NRR, expansion revenue, and partner-sourced revenue, in partnership with Finance and Analytics - Partner cross-functionally on pricing and packaging strategy across self-serve, sales-assisted, and enterprise motions, bringing data and trade-off analysis to those decisions - Own the roadmap for Pantheon's billing and metering platform (subscription billing, invoicing, usage-based pricing, entitlements) as the infrastructure that makes those pricing and packaging decisions real - Keep billing, CRM, and quote-to-cash systems (Salesforce, HubSpot, and our billing platform) aligned so partner and customer pricing changes flow through cleanly to quotes, invoices, and revenue reporting - Reduce revenue leakage through payment, dunning, and collections improvements - Own how Pantheon enables partner and agency monetization by building the billing, discounting, and revenue-share mechanics that make it profitable for agencies to partner with us, in partnership with the Partner team, Sales, and Finance on the underlying terms - Track competitive and market trends in SaaS pricing, packaging, and billing to spot new monetization opportunities for Pantheon - Mentor and unblock other PMs working on adjacent growth and monetization initiatives, and champion pricing and billing best practices across the Product org - Build visibility and trust for monetization and billing work across the organization — communicating strategy, outcomes, and trade-offs clearly enough that leaders across Product, Finance, and Go-to-Market can act on them What You Bring to the Table Experience - 8+ years of Product Management experience, with deep expertise owning pricing, packaging, monetization, or billing at a B2B SaaS company, and a track record of driving strategic monetization initiatives with high independence - Experience designing partner, channel, or reseller pricing and incentive models — you know how to structure a deal that works for both sides - Direct experience owning or working closely with subscription billing platforms (e. g. , Zuora, Chargebee, Stripe Billing, or similar) - Familiarity with usage-based pricing and metering/entitlement tools (e. g.