Patient Financial Advocate

Patient Financial Advocate

Hawarden Regional Healthcare - Hospital - Hawarden, IA 51023

Overview

Position Type Full Time Category Health Care

Description

Responsible for meeting with patients/guarantors, who require assistance in seeking and applying for healthcare funding (e.g. charity care, Medicaid, or other local/governmental funding program) and/or require assistance in reviewing and establishing payment options. The Patient Financial Advocate is responsible for a broad spectrum of duties, beginning with the initial patient contact, via the pre-admit/pre-registration functions and ending with the control and maintenance of the patient's account until discharge. Within this range, the Patient Financial Advocate is responsible for determining the financial status of the patient during the financial counseling process. The position may also perform cashier and customer service functions. Adheres to the mission and values and standards of excellence of Hawarden Regional Healthcare in all aspects of job performance.

Standards Of Excellence

• Trust – Being a reliable resource for patients, families and co-workers by acting with honesty and integrity at all times.
• Caring – Displaying kindness and concern for others by creating a welcoming environment for all those who enter our facility.
• Communication – Giving and receiving information that others need or desire.
• Pride – Fulfillment of being a part of something bigger than yourself.
• Accountability – Taking responsibility for my actions and decisions.
• Respect – Honoring our patients, families and co-workers.

Qualifications

1. High school diploma required. Associate's Degree preferred.
2. Requires a minimum of 1-2 years previous health care experience in a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial or customer service activities is required.
3. Knowledge of insurance and governmental programs, regulations and application processes (i.e. Medicare, Medicaid, Social Security Disability, Supplemental Security Income Disability, etc.) managed care contracts and coordination of benefits is required.
4. Working knowledge of medical terminology and basic computer skills are highly desirable.
5. Requires excellent communication (oral and written) and people skills. Ability to deal effectively with a diverse range of persons.
6. Must be comfortable operating in a collaborative, shared leadership environment.
7. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hawarden Regional Healthcare.
8. Regular and physical attendance at work is an essential function of the job.

Physical Requirements

1. Must successfully pass pre-employment physical examination, drug screening, and must adhere to applicable organizational requirements on an annual basis for Employee Health Directives.
2. Must be able to sit frequently for extended periods.
3. Must be able to work at terminal or personal computer workstation frequently.
4. Works inside, with handling of and reaching for files and reports, seldom in excess of 20 pounds.
5. Must be able to work under stressful situations.
6. Must understand and accept the possibility of exposure to environmental elements, such as inclement weather, dust, noise, chemicals and/or chemical fumes and infectious disease.