Corporate Trust Operations Specialist

Overview: Provides operational, analytical and reporting support to Corporate Trust business partners, clients and bondholders. Primary Responsibilities: * Analyze and interpret Corporate Trust account details and incoming documentation from internal business partners and bondholders to ensure timely and accurate transaction processing on the bondholder system of record. * Process new account setups, adjustments to existing accounts, transfers of ownership and/or payments through data entry for Corporate Trust customers, ensuring timeliness and accuracy of all work. * Research and resolve operational and/or calculation discrepancies in response from bondholders and business partners. * Partner with business and support colleagues including helping assess system functionality and determining solutions for special processing needs to provide an optimal and consistent client experience. * Ensure regulatory deadlines and department guidelines are met for operational processing to protect Company interests and retain and expand customer relationships. * Identify processing issues and opportunities for control improvements; work with managers and peers in improving processes for those approved to increase efficiency. * Communicate with bondholders and business partners in response to their inquiries. * Develop and maintain an understanding of the business to identify, investigate and resolve issues to contribute to sustained operational performance and positive client interactions. * Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. * Promote an environment that supports belonging and reflects the M&T Bank brand. * Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. * Complete other related duties as assigned. Education and Experience Required: * Associate's degree or equivalent work experience * 2+ years' relevant experience Education and Experience Preferred: * Bachelor's degree or financial services internship * Financial services experience * Securities knowledge * Ability to work under time constraints while maintaining accuracy * Strong analytical skills * Strong problem- solving skills * Strong written and verbal communication skills * Detail-oriented * Strong organizational skills * Ability to partner with various stakeholders * Strong interpersonal skills with ability to set examples for others M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.87 - $41.45 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. Location Wilmington, Delaware, United States of America