Guest Services Agent

Customer Service SchedulerBergstrom Quest Training Center - Neenah, WIAt Bergstrom Automotive, we’re proud to be Wisconsin’s largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you’re passionate about delivering outstanding service and growing your career, Bergstrom is the place for you!Key ResponsibilitiesDetermine requirements by working with guests via the phone, email and chat-to-textAnswer inquiries by clarifying desired information, researching, location and providing informationAnswer incoming phone calls in a prompt, polite, professional mannerFulfill requests by clarifying desired information, scheduling appointments and forwarding on requestsSell additional services by recognizing opportunities for scheduled maintenance packageRefer guest complaints to appropriate dealership team member as necessary for resolutionMaintain guest information database by entering and updating guest informationSchedule: Hours vary 7:00 am to 6:00 pm. Monday-Friday; with 2 late shifts of 10:00 am to 6:00 pm each week; 100% in office - no remote work available.Pay of $17.00/hour plus a monthly performance bonus (average yearly earnings could be $40k+)Qualifications:Upbeat and positive personalityActive listening skillsAbility to provide excellent guest serviceStrong communication skillsAbility to build relationships with team members and guestsOur Commitment to YouAt Bergstrom Automotive, we value our team members and are dedicated to providing a supportive and rewarding workplace. Here's what you can expect when you join our team:Competitive CompensationComprehensive Benefits: Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)Generous Time Off: Two weeks of PTO starting on your first day (for full-time team members)Exclusive Discounts: Save on vehicles, service, and partsFinancial Security: 401(k) plan with company match (for full-time team members)Work-Life Balance: Paid holidays (for full-time team members)Wellness Support:Wellness ProgramFree Team Member ClinicAccess to a Free Health CoachEmployee Assistance ProgramTeam Recognition: Employee Referral ProgramCareer Development: Ongoing training and opportunities for growth and advancementAt Bergstrom Automotive, we are committed to fostering a culture where our team members thrive both personally and professionally. Join us and be a part of our dynamic, award-winning team!Join Wisconsin’s Largest and Most Award-Winning Automotive Group!Bergstrom Automotive, established in 1982 in Neenah, Wisconsin, has grown to become Wisconsin’s largest automotive group and a top 50 dealer in the United States. With over 2,300 team members across 40 dealerships representing 36 brands in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton, we are proud to deliver exceptional guest experiences every day.Our team has been consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of the best in the United States. We’ve also earned accolades such as Glassdoor’s “Best Places to Work” award and honors from the Better Business Bureau and Time Magazine.At Bergstrom Automotive, we are deeply committed to giving back to our communities, supporting local organizations such as Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin.Join us and be part of a team dedicated to excellence, integrity, and making a difference both on and off the lot! #J-18808-Ljbffr