Dutch Wonderland Inn Food and Beverage Lead Supervisor

Dutch Wonderland Inn Food And Beverage Lead Supervisor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain caveand chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and servicewhat we call Heartspitalitythe intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Lead Food and Beverage Supervisor will have a thorough knowledge of Dutch Wonderland Inn operations along with the associated food and beverage standards. This person will be efficient, effective and possess an excellent ability to coach, train, and maintain a team-centric environment.

Roles & Responsibilities:

Supervisory Duties:

• Supervise the daily operations of the restaurant team and any other assigned departments
• Act as an approachable mentor and coach to all assigned team members
• Ensures professional staff appearance and uniform compliance
• Become knowledgeable of all restaurant positions, including food prep, dining service, bar service, and banquet service; Steps in to perform any of these duties, when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
• Ensure that all required meal and other breaks are being given in accordance with PA law
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Delight each guest by delivering exceptional customer service, listening attentively and promptly responding to their requests and complaints
• Ensure the enforcement and compliance of all company, state, local, and other policies and procedures
• Responsible for ensuring cleanliness, sanitation, and safety of the restaurant
• Strictly abide by standards set forth by ServSafe, state and local regulations, company policy, and other food regulatory standards that may apply at the Dutch Wonderland Inn.
• Become knowledgeable of all point of sales (POS) systems and how to accurately utilize them
• Accurately document the happenings of the restaurant and provides a written account to restaurant management
• Assist in quality control and making sure the proper standards are maintained
• Motivates and instills customer service excellence in all restaurant team members
• Inspect quality of furniture, fixtures, and equipment; removes or reports any assets that are deemed to be unsafe or broken
• Escalate safety, hygienic, or maintenance issues to the proper authorities in a timely manner
• Respond to all emergency situations in a calm and professional manner, as needed
• Properly handle, label, stock, and store products including alcohol, chemicals and cleaning supplies
• Assist with execution of catering and banquet events, when necessary
• All other duties assigned by leadership

Education and Experience:

• No education requirements for this position
• 1-2 years of previous work experience in a restaurant setting
• 1+ years of previous supervisory experience preferred
• Must be Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines.

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with [State] Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
• Ability to interact with current and prospective guests in a warm, friendly, and professional manner
• Must be able to speak with guests directly when other restaurant leadership is not present
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for periods of time, while using a computer
• Ability to withstand heat and humidity from the food preparation equipment
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Team member benefits:

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