Part Time Logistics & Operations Coordinator

ROLE DESCRIPTION

The Logistics & Operations Coordinator is the operational backbone of Wesper's fulfillment and logistics function, working directly alongside the Logistics Manager on a small, high-ownership team. This role is primarily focused on managing day-to-day 3PL communication, ensuring order accuracy across two daily push cycles, coordinating returns and RMA processing, and maintaining precise inventory records. The right person is hands-on, detail-oriented, and comfortable operating across multiple systems in a fast-paced environment.

This role will work approximately 20 hours per week with core working hours between 10-6 pm ET.
This is an in - person role at our LIC facility.

WHAT YOU WILL BRING

• Attention to detail catching order discrepancies before they ship
• 3PL fluency: you've worked with third-party logistics partners and know how to communicate clearly across email and WMS ticketing systems.
• Warehouse and inventory experience, you've managed incoming and outgoing orders and kept inventory records accurate across systems.
• Hands-on returns inspection, comfortable physically receiving, inspecting, and logging returned or damaged units one by one.
• Quality mindset
• Deadline discipline you've worked in environments with hard daily cutoffs

RESPONSIBILITIES

3PL Communication & Coordination

• Serve as the primary daily point of contact for two active 3PL partners, with a third coming online in June 2025.
• Communicate shipment instructions, schedules, and exception resolutions primarily via email and 3PL WMS ticketing systems.
• Attend weekly 3PL coordination meetings and ensure follow-through on all action items.
• Track inbound and outbound shipments, proactively resolve delivery exceptions, and keep the Logistics Manager informed.
• Manage 3PL support tickets from open to close, maintaining clear documentation throughout.

Inventory Management

• Maintain accurate inventory records across Salesforce and the 3PL WMS.
• Use Excel to log internal inspection results and RMA tracking data.
• Monitor 3PL component stock levels and proactively initiate replenishment shipments when thresholds are reached.
• Support regular cycle counts and inventory reconciliation activities.
• Coordinate stock movement related to RMA, refabrication, and order fulfillment.

Refabrication Coordination

• Conduct hands-on inspection and sorting of returned or defective units as part of the RMA workflow.
• Coordinate with production and quality teams to ensure timely completion of repair or rework tasks.
• Verify all refabricated units meet quality standards before re-shipment.

RMA Handling & Returns Processing

• 3PL RMA and Regular customer returns
• Maintain detailed RMA records in Excel and collaborate with quality and production teams to address recurring product issues.
• Coordinate return, replacement, or repair actions according to Wesper's RMA policy

Order Verification & Fulfillment

• Perform daily order sanity checks before each push cycle verifying product type, quantity, and destination.
• Identify order discrepancies and manually post irregular orders between Salesforce and the 3PL WMS.
• Communicate order issues promptly with sales, operations, and warehouse teams before shipment.

REQUIRED SKILLS AND QUALIFICATIONS

• 2+ years of experience in logistics coordination, warehouse operations, or order management.
• Hands-on experience working with 3PL partners, including day-to-day communication and WMS ticket management.
• Proficiency in Excel or Google Sheets for logging, tracking, and reconciliation tasks.
• Strong attention to detail - comfortable catching and correcting order discrepancies before they escalate.
• Excellent written communication skills; the majority of 3PL coordination is conducted via email.
• Ability to lift 60 lbs
• Ability to manage multiple daily deadlines (order push cycles) and shifting priorities.
• Based in or able to reliably commute to Long Island City, NY (on-site role).

BONUS ITEMS

• Experience with CRM/ERP in an operations context.
• Background in RMA processing, reverse logistics, or quality inspection.
• Bachelor's degree in Supply Chain, Logistics, Business, or a related field.

OUR TEAM - Built for Good
We pride ourselves on transparent communication- open discussion is critical to our performance and is how we continue to grow. We focus on accountability, humility, and constant learning. We believe in finding a better way through the use of data and attention to detail. We work towards making sleep medicine easy and we do it for our users.


COMPENSATION & BENEFITS

The rate range for this position is $17- 21 / hour plus benefits **This range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include and not limited to: Candidate experience, qualification, and internal equity of the team.

• Competitive salary
• Global team
• Friendly, nerdy coworkers
• Daily stand-ups and open door policy
• Encouragement to pursue initiatives
• Flexible paid time off
• Casual dress
• Support for personal development
• Referral bonuses

ABOUT WESPER
Mission driven startup aiming to make accurate sleep testing more convenient, affordable, and accessible.
Sleep disorders are a hidden epidemic which reduces quality and length of life for more than 10% of the population. The difficulty in diagnosing and monitoring sleep conditions is a major obstacle to the health of 100Ms of people worldwide.
Wesper is transforming the sleep industry by shrinking an entire sleep lab to a single wearable patch, helping millions live better, longer lives. Our platform delivers consumer comfort with clinical performance by using cutting-edge sensor design, a cloud-native suite of state-of-the-art algorithms and a sleek mobile app, creating a seamless experience for both patient and doctor.

Please submit an online application only, our customer support team is unable to answer questions about the role.