Room Attendant

Room Attendant - Job Description

Our Room Attendants play one of the most important roles in creating a wonderful experience for our guests. You help make each room feel fresh, clean, comfortable, and welcoming-just like home. If you take pride in your work, enjoy helping people, and love being part of a supportive team, this role is a great fit for you.

Room Attendants work closely with housekeeping leaders and other team members to make sure every guest walks into a room that is spotless, inviting, and ready for relaxation. Your attention to detail and positive attitude help set the tone for a great stay.

What You'll Do

Create a Clean, Comfortable Guest Experience

• Clean and refresh guest rooms to brand and WHM standards, including bathrooms, beds, floors, and amenities.
• Restock linens, towels, and supplies so rooms are fully prepared for the next guest.
• Ensure each room looks neat, welcoming, and ready for a great guest experience.

Support a Smooth, Positive Housekeeping Operation

• Maintain cleanliness in hallways and housekeeping work areas.
• Communicate any room issues or maintenance needs so they can be resolved quickly.
• Follow safety guidelines and cleaning procedures to protect guests and team members.

Provide Friendly Guest Interaction

• Greet guests kindly if you encounter them while working.
• Assist with simple requests (like extra towels) in a warm, helpful manner.

Stay Organized & Efficient

• Manage your room list throughout the day and move smoothly from one task to the next.
• Keep your cart stocked, tidy, and ready to go.

No matter what room you clean, your goal is simple:
Make sure every guest feels welcome, comfortable, and cared for the moment they walk through the door.

The starting rate for the Room Attendant position is $13.50 per hour , and the first-year certification progression now provides an earnings pathway to $15.04 per hour through successful completion of required assessments and certifications.

New Room Attendant Pay Structure


Milestone


Requirement


Rate


Hire


Starting Rate


$13.50


90 Days


Guest Service Gold - Golden Opportunities


$13.77


6 Months


Certified Guestroom Attendant (CGA)


$14.46


9 Months


Guest Service Gold - Making Connections


$14.75


12 Months


Guest Service Gold - Tourism Online Program


$15.04


Additional Certification Eligibility Requirements

Before a team member becomes eligible for certification-based increases:

• Successful completion of the 30-Day Meet the Bar Assessment (Right Person)
• Successful completion of the 60-Day GWC Assessment (Get It, Want It, Capacity to Do It / Right Seat)

Certification eligibility will be paused until any deficiencies identified through these assessments are successfully addressed.

Qualifications - Room Attendant

• A positive, friendly attitude and a genuine desire to help create a clean and welcoming environment for guests.
• Strong attention to detail , with the ability to notice small things that help make rooms feel polished and guest-ready.
• Reliable and dependable , with consistent attendance and reliable transportation.
• Ability to work independently , manage your room list, and stay motivated throughout the shift.
• Physically able to perform housekeeping tasks , including standing for long periods, bending, lifting up to 25 lbs, and pushing housekeeping carts.
• Willingness to follow cleaning procedures , brand standards, and safety guidelines.
• Good communication skills , with the ability to work well with supervisors and team members.
• Comfortable interacting with guests in a warm and respectful manner when needed.
• Previous housekeeping or cleaning experience is helpful , but not required - we're happy to train the right person with a great attitude.
• Professional appearance and demeanor , representing WHM's values of kindness, cleanliness, and excellent attitude.
• Legally authorized to work in the United States