HR Help Desk Executive

Position: HR Help Desk Executive (Mandarin Speaker) Location: Penang, Malaysia (On-site) Working Hours: 8:00 AM – 5:00 PM Salary: Up to RM 5,500 Age Requirement: Max 25 years old Job Description We are looking for a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment. Key Responsibilities Handle HR inquiries via chat, email, or phone in Mandarin and English Provide support on HR policies, employee records, payroll, and benefits Resolve issues or elevate complex cases to the relevant HR teams Maintain accurate documentation of employee interactions Ensure service quality and response time meet company standards Support administrative HR tasks when required Requirements Fluent in Mandarin and English (spoken & written) Minimum 1 year experience in Customer Service / Help Desk / HR support Strong communication and problem‑solving skills Detail-oriented and able to work in a fast-paced environment Basic understanding of HR processes is a plus Willing to work on-site in Penang #J-18808-Ljbffr CB Talents