Industrial Accounts Support Specialist

Industrial Accounts Support SpecialistBe the go-to partner for our industrial customers. You will manage accounts end-to-end—pricing, availability, shipping updates—and respond quickly via phone, email, and in-person interactions within an industrial distribution setting.A day in this roleThe line lights up with a request for a rush quote. You confirm availability, coordinate with inventory and the warehouse to minimize shipments and cost, and place an accurate order. A billing question comes in next—you take ownership, track down the root cause, and align the right teams to resolve it. You spot an add-on item that fits the customer’s application and recommend it, then follow up proactively so they always know where things stand.What you’ll handleReceive, process, and coordinate customer orders, quotations, returns, and credits in line with company policies and standards.Work cross-functionally with sales, credit, inventory control, warehousing, the fabrication shop, and other departments to meet customer needs.Reduce shipment counts while controlling costs to satisfy delivery requirements.Own and resolve order entry, shipping, and billing errors by partnering with the appropriate departments.Build practical technical understanding of our products and services to streamline the order process.Grow revenue by highlighting promotions and recommending complementary products at the point of order.Follow up consistently so customers remain informed about the status of their requests.Develop and sustain strong service-oriented relationships with customers and suppliers.Complete the training curriculum and demonstrate proficiency as outlined by management.Pitch in with other duties as assigned.Your toolkitComfort with business systems; experience with JDE and HydraList is preferred.Microsoft Windows and Office familiarity is a plus.Solid arithmetic skills, including whole numbers, fractions, decimals, and measurements.Ability to read blueprints and/or measurements is preferred.What you’ll bringClear, professional verbal and written communication.At least 1 year of customer service or sales experience.1+ year thriving in a multitask, time-sensitive environment. #J-18808-Ljbffr Viking Group