Sheriff's Services Specialist (Dispatcher)

Salary : $44,355.17 - $66,532.75 Annually
Location : Union County Sheriff's Office 3370 Presson Rd. Monroe, NC
Job Type: Full Time
Job Number: 5317-03
Department: SUPPORT SERVICES
Opening Date: 06/05/2026
Closing Date: 6/12/2026 4:00 PM Eastern


Description
The Sheriff's Services Specialist, under general supervision, performs clerical work to include receiving all incoming calls and dispatching applicable personnel; must exercise independent judgment and initiative in receiving messages, responding to emergency situations, and dispatching calls; must exercise considerable tact and firmness in obtaining information from distressed persons. Employee must have excellent oral and written communication and customer service skills; exercise initiative and independent judgment in completing assigned tasks; exercise discretion when dealing with confidential information; exercise tact, courtesy, and firmness in frequent contact with the public.

Essential Job Functions

• Attends to and operates Sheriff's radios/telephone systems. Receives and relates messages.
• Provides information to the public in person and over the phone.
• Operates DCI terminal for all types of information.
• Receives all types of reports in person and/or over the phone; follows up with assistance to callers.
• Conducts follow up on reports; records required information.
• Provides security for the Sheriff's Office/Jail as directed.
• Assists other law enforcement agencies as needed.
• Enters criminal and civil papers into the computer files of the Sheriff's Office.
• Obtains criminal history records as required.
• Assigns, prints, and distributes warrants.
• Receives and processes gun purchase permits.
• Serves subpoenas over the phone.
• Updates sex offender files through NCIC records.
• Accepts fees for the Sheriff's Office.
• Records and maintains appropriate records.
• Confirms the validity of 50-B restraining orders to officers and Magistrates.
• Confirms all arrestable processes to Deputies and Police Departments prior to arrest of an individual.
• Maintains Crime Stoppers log, answers Crime Stoppers phone and collects/distributes information for all law enforcement agencies in Union County.
• Maintains a safe and clean working environment.
• Provides security and manages key boxes in Console.
• Reviews carry concealed applications prior to being fingerprinted.
• Enters and deletes stolen/wanted vehicles, articles, missing and wanted persons, and other related or similar information into computer database.
• Issues gun permits.
• Performs other related duties as assigned.

Minimum Qualifications
Education and Experience:
Requires a high school diploma or an acceptable equivalency diploma (GED). Bachelor's Degree and one (1) year of related experience in human relations, clerical/reception work; or equivalent combination of education and experience preferred.


Licenses or Certifications:
Possession of the following are required: Basic Telecommunicator Certification from the North Carolina Sheriffs' Education and Training Standards Commission; DCI Certification; and Notary Public Certification. If certifications are not held at the time of assignment, they must be obtained within one ( 1 ) year.

Additional Information
Must be physically able to operate a variety of machinery and equipment including computers, typewriters, telephones, radios, fax machines, copiers, printers, paper shredders, etc. Must be able to exert up to twenty (20) pounds of force occasionally and/or up to five (5) pounds of force frequently and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Work is performed in a relatively safe, secure, and stable work environment.
INSURANCE PROGRAMS

HEALTH INSURANCE


All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period. Preventative Care Coverage Prescription Coverage


Health & Wellness Center available exclusively to Union County employees, spouses and dependents covered under the health plan.


DENTAL INSURANCE


All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period.


LIFE INSURANCE


Basic Term life Insurance in the amount of one times the annual salary is provided for all full-time and benefitted part-time employees. Additional coverage for Life Insurance (Accident, Cancer, Long Term and Short Term) is available for purchase through payroll deduction for the employee and eligible dependents.


FINANCIAL PROGRAMS

RETIREMENT


Membership in the North Carolina Local Government Employees Retirement System is a requirement for all full-time and benefitted part-time employees. Employees contribute six percent (6%) of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have five (5) years of service, you are 100% vested in the NCLGERS.


NC401(k)


The NC401(k) supplemental retirement program is available to full-time and benefitted part-time employees. The County establishes this 401(k) account for each eligible employee and makes a five percent (5%) contribution based on biweekly earnings. Employees may elect to make voluntary contributions through payroll deduction.


457 DEFERRED COMPENSATION


The 457 Deferred Compensation program is available to all employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.


FLEXIBLE SPENDING ACCOUNTS


Options are available to regular full-time and benefitted part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Debit Card program gives you instant access to your account funds.


Health Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible health care expenses.


Dependent Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible dependent care expenses.


DIRECT DEPOSIT


Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.


TRUIST
No Overdraft Fees
$100 Negative Balance Buffer
Online and Mobile Banking with Bill Pay


LEAVE PROGRAMS

VACATION LEAVE


Vacation leave is accrued based on creditable years of service in the Local Government Employees Retirement System.


SICK LEAVE


For full-time County employees, sick leave accrues at eight (8.0) hours per month. Benefitted part-time employees accrue prorated sick leave based on a percentage of the full-time rate. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.


SICK LEAVE TRANSFER FROM OTHER AGENCIES


Unused sick leave earned from another North Carolina Governmental Agency and/or entity, will be accepted and transferred to the County as follows: twelve (12) sick leave days will be transferred and added to the employees active sick leave balance after completion of six (6) months of employment. The remaining balance of sick leave documented for transfer at the time of employment will be recorded in the employees permanent personnel file. On the fifth anniversary of employment with the County, the remaining balance of transferred sick leave will be added to the employees active sick leave balance.


HOLIDAYS


There are 12 County recognized holidays per year with 1 floating holiday available.


MILITARY LEAVE


Annual Training - 10 paid workdays granted.


Active Duty - 20 paid workdays granted.


CIVIL LEAVE


Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.


FAMILY & MEDICAL LEAVE ACT


Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.


PAID PARENTAL LEAVE


Parental Leave provides the employee paid leave for the first eight weeks of approved FML for the birth of a son or daughter, or placement with the employee of a son or daughter for adoption or foster care.


ADMINISTRATIVE LEAVE


Educational Leave is available to regular full-time and benefitted part-time employees when participating in a job-related, short course, such as an update, not to exceed ten (10) consecutive working days.


VOLUNTEER TIME OFF


Volunteer Time Off will provide employees with 16 hours of paid time per calendar year to volunteer at approved Union County community partner agencies.
OTHER PROGRAMS

EMPLOYEE ASSISTANCE PROGRAM


The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work-related problems.


AQUATIC AND FITNESS CENTER


We believe that staying healthy is more than just exercising regularly and eating well. Individual and family discount membership and monthly dues are available to full-time and benefitted part-time employees through payroll deduction.


NATIONAL COLLEGE SAVINGS PROGRAM


The National College Savings Program is open to all employees. The Program is designed to provide certain tax advantages, encourage and facilitate saving to pay the costs of attending eligible institutions.