30+ day Auto Finance Collections Specialist

Overview Lobel Financial is seeking a 30+ days Collections Specialist to join our growing auto finance collections team . This is an excellent opportunity for candidates with experience in collections, customer service, call center operations, or loan servicing who are looking to build a long-term career in a fast-paced, team-oriented environment. As one of the top 20 auto finance companies in the U.S. , Lobel Financial offers competitive compensation, strong benefits, work-life balance, and meaningful opportunities for growth and advancement. Why Join Us At Lobel Financial, you will join a stable and growing company where your work makes a direct impact. We offer a supportive team environment, strong leadership, competitive pay and benefits, and real opportunities to build your skills and advance your career. If you are looking for a company that values professionalism, development, and long-term success, this is a great place to grow. Job Summary The 30+ days Collections Specialist is responsible for contacting customers with delinquent auto loan accounts to secure payments, obtain payment commitments, and establish repayment arrangements. This role combines customer service, negotiation, and compliance-focused collections practices while maintaining a professional and positive customer experience. The ideal candidate is professional, detail-oriented, and confident handling a high volume of inbound and outbound calls while delivering excellent service and meeting performance goals. Key Responsibilities Connect with customers regarding delinquent auto loan accounts , secure payments or payment commitments, and help establish repayment arrangements. Communicate with customers by phone, email, and written correspondence, resolve payment discrepancies and disputes, document account activity accurately, and provide professional, empathetic service throughout the collections process. Manage an assigned portfolio, follow all state and federal debt collection laws (FDCPA) and company policies, meet performance metrics, and escalate accounts when needed. Qualifications & Skills The ideal candidate has a high school diploma or equivalent and brings experience in collections, customer service, call center operations, loan servicing, or sales , although we also welcome candidates with transferable skills and a strong willingness to learn. Success in this role requires strong communication, time management, multitasking, attention to detail, and problem-solving skills, along with comfort using Microsoft Office and account management systems. Candidates should be able to thrive in a fast-paced, metric-driven collections environment , manage multiple tasks efficiently, and, when applicable, communicate effectively in both English and Spanish. Pay & Benefits Competitive hourly pay: $21 - $25/hour 401(k) with company match Medical, dental, and vision insurance Optional life insurance Paid holidays Paid vacation and sick time Opportunities for internal promotion and career advancement About Lobel Financial Lobel Financial is a nationwide auto finance company specializing in prime and sub-prime auto loan servicing. Headquartered in Southern California, we are known for our stable work environment, supportive team culture, and commitment to helping employees grow and succeed. Lobel Financial is an Equal Opportunity Employer. #J-18808-Ljbffr Lobel Financial Corp