Intake Therapist

Job Title

Responsible for conducting in-depth psychosocial intake assessments for potential new patients, ensuring new admission suitability, and communicating relevant information about new admissions to the clinical treatment team.

Required Qualifications

• Master's degree in Psychology, Counseling, Social Work, Marriage and Family Therapy, or related field
• Washington State provisional license (LICSWA, LMHCA, LMFTA,) or license-eligible if out-of-state
• Minimum one (1) years prior experience in social service and/or direct experience with clinical populations and professional experience working with mental health patients and their families in a behavioral health
• Experience and literacy with Electronic Medical Records systems medical practice software
• Ability to work evenings, nights, weekends & holidays as needed

Preferred Qualifications

• Washington State Independent Licensure (PhD, PsyD, LICSW, LMHC, LMFT)
• Cognitive Behavioral Therapy (CBT) and/or Dialectical Behavioral Therapy (DBT) training and experience
• Experience conducting psychosocial assessments for anxiety, depression and/or eating disorder patients
• Experience working in PHP, IOP, or IPU environment(s)
• Healthcare administration, marketing, or general administrative experience

Essential Job Functions and Responsibilities

• Regularly conduct in-depth psychosocial intake assessments, evaluate a patient's appropriateness for our programs, refer to more appropriate facilities or providers as needed
• Regularly conduct phone screens for prospective patients, evaluate a patient's appropriateness for an in-person intake assessment at THIRA; refer to more appropriate facilities or providers as needed
• Conduct new patient orientation including completion of orientation paperwork; formal review of program rules, guidelines, expectations; and patient financial commitments as needed
• Perform pre-authorizations with relevant third-party payors for all new patients prior to admission; support ongoing U/R authorization efforts as needed
• Utilize Electronic Medical Record to complete clinical documentation in a timely manner
• Track patient admission status/data in all relevant trackers, communicate as needed with patients on the waitlist
• Oversee and delegate the collection and maximum completion of FMLA, home, hospital, school, and other coordination of care documentation prior to admission
• Review and interpret medical records sent from referring providers to assess prospective patient suitability for THIRA programs
• Liaise with families/supporters prior to intake, during assessment, and prior to program start to answer/delegate answers to questions, concerns, etc.
• Liaise with outside providers and our outreach team to enhance professional relations and resources
• Effectively market programs and treatment model to prospective patients, outside referrers, etc.
• Coordinate with administrative and clinical staff to schedule intake assessments, new patient pretreatments, orientation dates and start dates

General Responsibilities & Expectations

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

• Support and maintain policies regarding professional ethics, including appropriate boundaries and client confidentiality; monitor documents according to company and HIPAA policies
• Report any immediate safety hazards to appropriate supervisory personnel or maintenance personnel.
• Adhere to WA State Requirements for Mandated Reporting
• Demonstrate awareness and respect for diverse clients and staff
• Adheres to THIRA Health's compliance standards, Ethics and Code of Conduct Policy and Conflict of Interest Policy
• Attend and actively participate in all required THIRA meetings, training, and all other coverage, duties, and special projects as assigned
• Demonstrated ability to exercise discretion and judgement with sensitive and confidential matters, including PII, PHI, and HIPAA requirements
• Demonstrated ability to multi-task
• Demonstrated ability to work in a fast-paced environment with limited supervision
• Maintain focus on THIRA's core principles, priorities, and patient-centered culture
• Effectively communicate with all levels of staff, visitors, healthcare professionals, marketers, and the public in a professional, sensitive, and interpersonal manner

Working Environment

Work is performed primarily indoors, with both artificial and natural lighting. Equipment includes standard office equipment, i.e., computer, telephone, fax machine, copier, printer, and scanner. Physical demands include sitting, walking, standing, bending over, repetitive use of hands, and lifting up to 25lbs. Position requires close contact with all THIRA Health staff and mental health patients. Hours and days can vary within a Saturday through Friday work week.