Lead Customs Entry Writer (MID FDA Lead - Sun 7:00a - 3:30p, Mon - Thurs 11:00a - 7:30p)

Lead Customs Entry Writer We are currently hiring a Lead Customs Entry Writer. This position will be responsible for obtaining required clearance documents and information from DHL Customers. The selected candidate will network between Origin, Destination, Brokers and DHL parties including Customer Service, Clearance Production, and Compliance. The candidate will be dealing directly with companies and individuals via phone, email, fax, and internal networks to gain required information and enter data/information into DHL systems for entry processing and tracking purposes. Key Responsibilities Participates in processing inbound freight for clearance through US Customs Effectively processes shipments to gain clearance information while staying compliant with all government agency rules and regulations Responsible for contacting DHL customers who are experiencing clearance delays with their shipments Provides information to, and communicates with, DHL Origin and destination stations on the status of the shipments being delayed Examines invoices, bills of lading and shipping documents to ensure compliance with federal regulations Communicates the shipment status and any special handling and delivery processes to all involved parties Ensures that all customers requested instructions are followed for the entry of their shipments Creates new Customer Master Files and updates existing files as warranted. Handle US Custom documents Skills & Qualifications HS diploma or equivalent required Senior level service, production, or support role having greater responsibility to perform all of the standard work within the function Specialized skill training/certification may be required such as Microsoft Office (Outlook, Word, Excel), data entry, customer service, and import knowledge 1 year experience in customer service or imports Fluency in a foreign language is a plus Customer Service Skills, Preferred Employee Benefits & Incentives Competitive Pay Bonus/Incentive Programs Retirement Savings – 401K with company match Medical, Dental, Vision, well-being programs Tuition Reimbursement Generous Paid Time Off – Starting at 4 Weeks (PT/FT) Paid Leave Employee Discount Program Employee Assistance & Work Life Program Outstanding training opportunities Equal Opportunity Employer DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. EEO is the Law poster is available here: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr Ultimate.ai