Office Assistant

Office Assistant At Ultimate Air, we know our office team is just as important as our technicians in creating an exceptional customer experience. We're looking for a friendly, organized, and dependable professional who enjoys helping customers, keeping schedules on track, and being the person everyone can count on. If you enjoy a fast‑paced office where every day is a little different, we'd love to meet you. Why Join Ultimate Air? Friendly, supportive, and team‑oriented culture Stable, year‑round employment with a growing company Opportunity to expand your skills and grow your career Medical Insurance – 100% employer‑paid employee coverage Simple IRA with up to a 3% company match Paid Vacation Paid Holidays Position Summary As our Office Assistant, you'll play a vital role in supporting both our customers and field technicians. You'll be the friendly voice customers rely on when they call, while also helping keep our service department organized and running efficiently. Responsibilities Answering incoming calls and providing outstanding customer service Scheduling maintenance, service, and sales appointments Coordinating service agreement visits and managing appointment calendars Communicating with customers regarding appointment times and schedule updates Supporting technicians by managing schedules and adjusting appointments as needed Entering work orders and maintaining accurate customer records Assisting with general administrative and office support tasks Working closely with the entire team to ensure a smooth customer experience Schedule Monday‑Friday | 8:00 AM‑4:30 PM What We’re Looking For At least 1 year of customer service, administrative, or office experience Friendly, professional, and customer‑focused attitude Excellent communication and phone skills Comfortable managing multiple priorities in a fast‑paced office Strong organizational skills with exceptional attention to detail Experience with multi‑line phone systems preferred Proficiency with Microsoft Word, Excel, and Outlook Ability to communicate effectively in English, both verbally and in writing Bilingual (Spanish/English) is a plus You’ll Be Successful If You… Enjoy helping customers and solving problems Stay organized even when things get busy Can juggle multiple tasks without losing attention to detail Take initiative and enjoy being a dependable member of a team Bring a positive attitude and enjoy working with both customers and coworkers #J-18808-Ljbffr