Call Center Supervisor

Virtual Vocations Inc

Leading a remote team of Patient Success Representatives, the full-time Call Center Supervisor will manage performance, mentor staff, and drive service quality to enhance customer experiences in healthcare. Key responsibilities Lead and manage the performance of a customer service team of up to 40 representatives Oversee talent development, performance management, and career growth for team members Analyze data and performance trends to identify opportunities for improvement Required qualifications High School Diploma or GED required; Associate or Bachelor's degree preferred 5 years of customer service experience within a call center environment 4 years of people management experience, preferably with teams of 20+ members Strong leadership and organizational skills with the ability to prioritize and multitask Proven experience driving results and motivating large teams in customer support settings

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Vacancy posted 5 days ago

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