Flight Coordinator - Overnight

Flight Coordinator - Overnight

Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 3,500 licensed EMTs, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation.

All employees are expected to uphold the company's high value and impeccable reputation within the medical community. One must demonstrate the company's philosophy and values which are TLCS= Timelines, Look Good, Customer Service, and Safety.

The Flight Coordinator - Overnight is responsible for coordinating flight operations for Superior Air Med, ensuring service excellence, customer satisfaction, and compliance with regulatory standards. This role manages requests for helicopters, fixed wing, or ground transport services for hospitals and emergency service agencies. The specialist continuously monitors the location of all transport units with a strong focus on safety.

Responsibilities

Operates radios and uses computer applications to dispatch helicopters and fixed wing aircraft

Handles and accepts calls requesting medical transportation services

Possesses knowledge of range, capabilities and limitations of aircraft and vehicles

Ensures the most appropriate mode of transport and vehicle is assigned to each request

Collects and maintains accurate records of information, including pre and post-transport documentation and transport records

Verifies operational readiness of crews

Develop effective solutions for customer service issues

Ensure effective communications, both written and verbal

Qualifications

High School Diploma or GED required; Associate degree preferred.

Licensed Emergency Medical Dispatcher (not required, but a plus)

CPR Certified within 3 months of hire

CFC Certified within 1 year of hire

Valid Driver's License

Minimum Qualifications

Working knowledge of Microsoft Office

Ability to perform several complex tasks, prioritize various request, and work under pressure to facilitate patient transport in a fast-paced environment

Must be able to type 30 words per minute

Be willing to work in a 24/7 environment that includes weekends and holidays

Preferred Qualifications

Prior dispatch experience in 911, Air Medical or EMS is a plus

Experience in Aviation as a Dispatcher or Pilot private or commercial is a plus

Hospital Transfer Center experience is a plus

Physical Requirements

Excellent manual dexterity and precise control of hands and fingers to handle complex, delicate supplies and equipment with accuracy. This includes frequent computer use for typing and accessing necessary information

Be able to interact with providers, colleagues, customers as well as patients and clients to effectively communicate with them verbally and understand spoken information and issues quickly as well as accurately

Salary Range

USD $24.00 - USD $26.00 /Hr. rates offered based on years of experience and full time scheduled templates.

Superior Air-Ground Ambulance Service