Communication and Engagement Coordinator

Communications And Engagement Coordinator

Starting hiring salary - $29.30 to $31.06 hourly

The Communications and Engagement Coordinator provides administrative and operational support for departmental programs, events, and services. Responsibilities include assisting with purchasing and financial processes, coordinating meetings and events, responding to customer inquiries, and supporting public engagement activities. The Coordinator works closely with staff across multiple divisions to support communications, public art, youth, and community-focused programs and initiatives.

This position reports to the Communications & Engagement Director.

Essential job duties and responsibilities include:

• Processing and reconciling purchasing card transactions, invoices, reimbursements, and other financial documentation in accordance with City policies and procedures.
• Assisting with monitoring departmental budgets, expenditures, and purchasing activities; maintaining accurate financial records and supporting documentation.
• Ordering and maintaining office supplies, promotional materials, apparel, outreach items, and other departmental inventory.
• Coordinating travel arrangements, registrations, accommodations, and related documentation for staff and department representatives.
• Providing administrative support, including calendar management, scheduling, meeting coordination, recordkeeping, and document preparation.
• Responding to and routing citizen inquiries, concerns, and complaints to appropriate staff or departments while providing excellent customer service.
• Assisting with departmental marketing, outreach, and communication efforts by creating, coordinating, and distributing printed and digital materials, including brochures, newsletters, flyers, certificates, programs, templates, and other promotional and informational content.
• Assisting with updating and maintaining website content to ensure information remains accurate and current.
• Supporting the management of customer service request systems and related correspondence.
• Proofreading publications, correspondence, marketing materials, and other communications for accuracy, consistency, and quality.
• Coordinating logistical support for meetings, community and employee events, programs, and public engagement activities, including facility reservations, catering, rentals, event materials, and vendor communication.
• Providing on-site event support, including setup, coordination, troubleshooting, and teardown activities as needed.
• Providing administrative and logistical support for City Council events and related activities as assigned.
• Representing the City at community meetings, outreach events, and other public functions as needed.
• Coordinating mailing, distribution, and inventory of outreach and promotional materials.
• Maintaining knowledge of applicable public safety practices, security procedures, and departmental policies related to the protection of people, information, and property.
• Providing front desk coverage and customer service support as needed.
• Performing other related duties and special projects as assigned.

Qualifications include:

• Knowledge of modern office practices, procedures, and administrative support functions.
• Customer service principles and techniques.
• Basic budgeting, purchasing, invoice processing, and financial recordkeeping practices.
• Event planning and coordination principles.
• Business English, spelling, grammar, punctuation, and proofreading practices.
• Principles of effective written and verbal communication.
• Records management and filing systems.
• Microsoft Office Suite and standard office equipment.
• Applicable City policies, procedures, and safety practices.

Ability to:

• Coordinate multiple projects, events, and assignments while meeting deadlines.
• Communicate effectively and professionally with residents, staff, elected officials, volunteers, vendors, and community partners.
• Provide exceptional customer service and respond to inquiries with courtesy and professionalism.
• Organize and manage event logistics, schedules, materials, vendors, volunteers, and related activities to ensure successful event execution.
• Prepare, proofread, and distribute a variety of communications and promotional materials.
• Maintain accurate financial, administrative, and program records.
• Exercise sound judgment and maintain confidentiality when handling sensitive information.
• Establish and maintain effective working relationships with individuals from diverse backgrounds.
• Prioritize tasks and adapt to changing priorities in a fast-paced environment.
• Work independently with minimal supervision while contributing effectively as part of a team.
• Use computers, software applications, and office technology proficiently.
• Represent the City in a professional and positive manner.

Education and experience: High school diploma or GED required. A bachelor's degree in communications, public administration, arts, marketing, human services, or a related field is preferred. One (1) year of administrative, customer service, office support, event coordination, communications, or related experience is preferred. An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.

Physical requirements: Work is primarily sedentary in nature and performed in an office environment. The noise level in the work environment is usually moderate. Must demonstrate the ability to meet the physical demands of the job, which include but may not be limited to lifting and/or carrying up to 10 pounds, walking, standing, hand/eye coordination to operate a computer system, speech and hearing to maintain communication during the normal course of work.

Special requirements: Possession of a valid Colorado driver's license with a safe driving record. Completion of FEMA IS 100 and IS 700 within six (6) months of hire.