Banking Center Manager - Hyannis 28

Banking Center ManagerSalary Grade: 18SUMMARY:The Banking Center Manager leads a Banking Center or Centers with a focus on providing leadership, delivering exceptional customer service, business development, and community relations. Responsibilities include: exercising sound judgment; guiding Banking Center team in delivering outstanding customer service; coaching, directing and developing staff; establishing and achieving growth goals; ensuring operational efficiencies; lending; operations; administration of the facility, equipment and budget.ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:Leadership and Staff SupervisionActively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services.Clearly communicates productivity and performance standards to all branch personnel.Ensures effective communication to staff and implementation of all policies and procedures.Plays a positive role in the development and growth of staff.Responsible for managing employee performance including ongoing performance feedback and preparation of appropriate documentation.Interviews and selects candidates for employment.Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations.Adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.Customer ServiceEngages in leading and inspiring the Banking Center team in delivering exceptional customer service and financial guidance to customers.Develops staff in role of trusted financial advisor.Follows the Cape Cod 5 customer service standards to ensure the Banking Center team provides outstanding service to all new, existing and potential customersResolves complex internal and external issues in a timely manner.Business Development and Community RelationsEstablishes and meets business development goals for the Banking Center in line with the organization's corporate goals.Focuses on developing commercial and retail prospects and building on existing customer relationships.Actively participates in centers of influence such as chambers of commerce and business and industry associations. Regularly attends organizations' meetings and develops/builds a referral and potential customer network.Participates in civic and community organizations that benefit the local communities.Banking Center OperationsEnsures that the physical control and daily accounting of cash, checks, and other items of value is properly administered.Ensures satisfactory audit results through compliance with established policies and procedures.Identifies areas for improved workflow efficiencies.Maintains proper Banking Center security.Responsible for the day-to-day appearance and maintenance of the Banking Center.Participates in establishing and managing the Banking Center budget.Completes specialized training courses and certifications as assigned and within allotted timeframes.EDUCATION, CERTIFICATIONS:Bachelor's degree preferred, or combination of secondary education and four years of progressive retail banking experienceNational Mortgage Licensing System (NMLS) registrationNotary PublicMedallion Signature GuaranteeKNOWLEDGE, SKILLS & ABILITIES:Four or more years' supervisory/management experience and proven leadership capabilities required, including minimum of two years retail banking managementThorough knowledge of Bank products and servicesConsumer and small business lending experience requiredExcellent business development, customer service, and problem solving skillsEffective training, coaching and mentoring skillsCommitment to continuing educationAbility to analyze and interpret general business periodicals, professional journals, and technical proceduresAbility to resolve complex problemsComputer literate, ability to quickly learn, promote and train to new programs and channels (mobile, digital, online)Ability to work a flexible schedule, including early mornings, evenings, and Saturdays at the Banking Center and community eventsMust have cyber security awareness to protect the digital environment, the Bank, and customersCOMPETENCIES:Management Courage/Command SkillsLeadership/Coaching/DevelopmentBusiness AcumenCulture/Guest/Customer Service AmbassadorSound JudgementDelegationTechnology Enthusiast/Early AdopterProblem SolvingExcellent Verbal and Written Communication SkillsCritical Thinking SkillsFinancial ComprehensionLearning AgilityEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.