General Manager

RIVAL BROS: ENSWELL

GENERAL MANAGER

Full Time, Salary $80,000 (based on experience)

Enswell is an all-day restaurant serving New American comfort food. It boasts a full café program for takeaway or dine in, a comprehensive cocktail menu focusing on local spirits, and a New Liberty Distillery bottle shop. Owned and operated by Rival Bros Coffee Roasters, Enswell connects the coffee expertise and hospitality they are renowned for with culinary excellence in a stunning yet approachable environment.

The General Manager is the senior operational leader at Enswell, responsible for the overall success of the restaurant through exceptional hospitality, operational excellence, financial performance, and people leadership. Reporting directly to the Director of Operations and Ownership, the General Manager provides strategic direction for all front- and back-of-house operations while leading and developing the management team, including the Assistant General Manager and FOH Floor Manager.

The General Manager sets the standard for service, culture, and execution by ensuring alignment across every department. They are responsible for developing leaders, driving accountability, overseeing financial and operational performance, managing budgets, labor, costs, compliance, and key business metrics, while ensuring consistent execution of company standards and an exceptional guest experience.

As the leader of the restaurant, the General Manager remains actively engaged in daily operations, providing hands-on support, reporting to ownership, resolving complex operational and guest issues, and fostering a collaborative, high-performing team culture. This role is ultimately accountable for delivering outstanding experiences for both guests and employees while driving the long-term success and growth of Enswell.

Essential Job Duties:

• Provides leadership, development, and accountability for the management team by recruiting, mentoring, coaching, evaluating, and developing leaders while fostering a culture of collaboration, engagement, hospitality, and continuous improvement.
• Champions an exceptional guest experience by establishing and maintaining hospitality standards, ensuring consistent service execution, guiding guest recovery efforts, and creating an environment that exceeds guest expectations.
• Directs overall restaurant operations by aligning front- and back-of-house teams, driving operational consistency, maintaining standard operating procedures, and promoting effective cross-functional collaboration.
• Has ultimate accountability for the restaurant's financial performance through oversight of sales, profitability, labor management, budgeting, cost controls, inventory performance, and achievement of business objectives.
• Ensures compliance with all health, safety, licensing, alcohol service, regulatory, and company policies while maintaining a safe, efficient, and well-managed operation.
• Drives strategic initiatives that strengthen the Enswell brand, increase revenue, support private events and catering, build community relationships, and position the restaurant for long-term success.
• Leads through collaboration, accountability, and empowerment by setting clear expectations, developing managers, removing barriers, and ensuring the Assistant General Manager and FOH Floor Manager are equipped to successfully execute day-to-day operations while maintaining ultimate accountability for the restaurant's overall performance

Qualifications:

• 5+ years of progressive restaurant leadership experience, including experience as a General Manager or comparable senior leadership role within a full-service restaurant.
• Demonstrated success leading and developing high-performing management teams.
• Strong financial acumen with experience managing P&L performance, labor, budgeting, inventory, and operating costs.
• Proven ability to drive operational excellence while balancing guest experience and business performance.
• Excellent leadership, communication, organizational, and decision-making skills.
• Ability to analyze business performance and make strategic operational decisions.
• Knowledge of POS systems, restaurant management software, reservation software, and labor management systems.
• Strong understanding of restaurant health, safety, labor, and alcohol service regulations.
• ServSafe Manager Certification and RAMP Certification.

Enswell’s Expectations:

• Lead with integrity, professionalism, vision, and accountability.
• Champion Enswell's culture and hospitality standards.
• Set clear expectations and empower the leadership team to succeed.
• Make thoughtful decisions that balance guest experience, employee engagement, and business performance.
• Develop leaders through coaching, mentorship, and accountability.
• Drive innovation and continuous improvement across the business.
• Represent Enswell with professionalism in the community and industry.
• Strong knowledge of products sold in the retail bottle shop, café, restaurant, bar, and retail coffee program.
• Demonstrate the flexibility to support the restaurant during evenings, weekends, holidays, and other business needs.

Physical Demands:

• This position will require the employee to periodically lift, push, pull or carry items up to 50 lbs in
• weight (putting away deliveries of boxes, heavy items such as large flour orders, etc)
• This position requires the employee to stand for extended periods of time
• This position will require the employee to periodically climb stairs, ramps or uneven surfaces
• This position will require the employee to work with equipment that is hot and/or sharp

Compensation & Benefits:

• Salary & bonus potential 
• Medical, dental and vision available 
• 40 hours Paid Sick Leave (City) 
• 80 hours Paid Time Off
• 401(k) Savings Account (3% Matching)
• Free bag of coffee every week!
• Free personal drinks any time & family meal on shift

We operate on an elevated level of hospitality and always expect to put our best foot forward. The scope of this position is subject to change due to market conditions and you may be asked to perform additional duties outside of your job description from time to time in order for the restaurant to operate smoothly.