Business Intake and Conflicts Manager

COMPANY PROFILE

Our client is a well-established, full-service law firm with a robust Business Intake and Conflicts function supporting operations across multiple regions. The firm places a strong emphasis on rigorous conflicts, business intake, and compliance processes, working closely with attorneys, paralegals, and business professionals to support its practice groups nationwide.

FEATURES AND BENEFITS of our Client

This role offers the opportunity to step into a visible leadership position within the firm's Business Intake and Conflicts function, with regular exposure to attorneys, paralegals, and firm leadership. The position provides hands‑on experience managing a team, shaping training and development programs, and contributing to firmwide conflicts and compliance strategy.

THE ROLE YOU WILL PLAY

• Oversee daily team operations, including conflicts, business intake, and compliance processing for an assigned region
• Manage and mentor direct reports, including staffing coverage, workflow, and time‑off processing
• Serve as the team's main point of contact for escalated questions from attorneys, paralegals, and other business professionals
• Work directly with attorneys and paralegals to investigate and resolve conflict, intake, and compliance issues
• Partner with BIC leadership on team reporting, metrics, and weekly updates
• Monitor email boxes and queues to ensure timely, appropriate responses
• Process and clear all forms for the division
• Support development of training programs on conflicts policies and procedures, including onboarding
• Track team workflow to meet expectations for volume, quality, and timelines
• Participate in hiring, performance reviews, and other employee lifecycle events with HR

BACKGROUND PROFILE

• 5+ years of combined conflicts and legal intake experience
• Proficiency in Microsoft Office, document management systems, and other firm applications
• Ability to work extended and/or weekend hours, as required
• Ability to travel, as required
• Bachelor's degree or J.D. preferred
• Prior training experience strongly preferred
• Knowledge and experience with complex conflicts resolution strongly preferred
• Paralegal certificate or ethics course completion preferred
• Prior experience as a paralegal or legal researcher in a law firm preferred
• Supervisory experience preferred

ABOUT ABA Search

At ABA, we value professionalism, honesty, and hard work. We are positive, innovative thinkers who use creativity to turn challenges into opportunities. We love to learn and continuously seek new ways to deepen our expertise in the Legal and Life Sciences industries. We are passionate about staffing and committed to the success of our clients and candidates. That is what makes us “the name to know in recruitment.”