FIELD SERVICE TECHNICIAN- SE OK

Field Service Technician- SE OK

Hot Job

OK Durant - ADA, OK 74701; OK Ardmore - Ardmore, OK 73401

Overview

Position Type Full Time Travel Percentage Road Warrior

About Standley Systems

Starting as a typewriter company in Chickasha, Oklahoma in 1934, Standley Systems has grown to serve businesses across North Texas and Oklahoma. We are committed to providing the technology tools and resources that empower organizations and their employees to succeed.

As Standley Systems has evolved, we have expanded our services to provide business technology solutions in two key areas:

• Print Technology Services
• Managed Services

Team Standley was founded on and continues to operate by a People First mindset. Technology may be what we do, but people are why we do it. We are committed to listening, understanding our clients' needs, and delivering solutions that provide an exceptional experience—every time.

Work together. Win together. Our culture is built on teamwork, accountability, and a shared commitment to delivering outstanding results for our clients and each other.

Position Profile

The Field Service Technician is responsible for providing customer service by maintaining, servicing, and repairing office equipment at customer locations throughout the Durant territory. This position reports directly to the appropriate Field Service Manager and plays a critical role in delivering an exceptional customer experience while ensuring client equipment operates at peak performance.

Key Responsibilities

Service & Technical Support

• Perform on-site repair and maintenance of copier, fax, scanner, and multifunction equipment.
• Troubleshoot and resolve printing and non-printing issues.
• Provide outstanding support by meeting customer needs in a courteous and timely manner.
• Perform maintenance and repairs in an efficient and cost-effective manner.
• Utilize diagnostic tools, service aids, and product schematics to assess and resolve equipment and system failures.
• Maintain and expand technical knowledge through training classes and meetings.

Equipment Setup & Refurbishment

• Refurbish used equipment, including cleaning, testing, and repairs.
• Perform equipment setup and installation at customer locations.
• Complete in-shop repair and maintenance of internal equipment.
• Complete in-shop setup and installation of equipment and accessories.

Inventory Management

• Maintain proper parts inventory within assigned service vehicle.

This position has no supervisory responsibilities.

Qualifications

• Strong mechanical aptitude.
• Excellent customer service and communication skills.
• Ability to work independently and manage time effectively.
• Basic computer skills required.
• Networking skills are a plus.
• Proficiency with PC and Microsoft applications.
• Valid driver's license, proof of insurance, and a good driving record required.

Technical Skills

• Basic computer troubleshooting and support.
• Knowledge of office equipment repair and maintenance.
• Networking knowledge preferred.
• Ability to utilize diagnostic tools and technical documentation to resolve equipment issues.

Experience & Education

Preferred Certifications

• CompTIA A+ Certification
• Network certifications and/or related technical training

Experience

• Three to six months of related experience and/or training preferred.
• Equivalent combination of education and experience will be considered.

Education

• High School Diploma or equivalent required.
• Technical school training preferred.

Physical Requirements

• Ability to operate a motor vehicle and various equipment, machinery, and power tools.
• Ability to repair, maintain, or monitor equipment and machinery where malfunctions could result in injury or property damage.
• Ability to operate, maintain, or oversee critical services and infrastructure, including electric, gas, water, power generation, and distribution systems.
• Must be able to pass a drug and alcohol screening.
• Standley Systems maintains federal contracts and complies with the Drug-Free Workplace Act of 1988. Therefore, medical marijuana license holders who test positive for marijuana are not eligible for employment in this position.

Work Environment

• Frequent travel throughout the assigned service territory.
• Regular interaction with customers at their business locations.
• Exposure to office equipment, mechanical components, and service environments.
• Ability to work independently in both customer and shop settings.