Mobile Associate - Retail Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and compensation. Employees enjoy annual stock grants, a 401(k), and free, year‑round money coaching. Job Overview This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, product knowledge proficiency, and effective use of digital resources. Job Responsibilities Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs. Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement. Complete required training to build knowledge of retail processes, systems, and wireless technology innovations. Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives. Also responsible for other duties and projects as assigned by business management as needed. Education and Work Experience High School Diploma or GED (Required). 6 months of customer service and/or sales experience in a retail environment (Preferred). Knowledge, Skills and Abilities Change Agility – Required. Communication – Required. Customer Problem Solving – Required. Customer Service – Required. Engaging People – Required. Multitasking – Required. Sales – Required. Teamwork Orientation – Required. At least 18 years of age. Legally authorized to work in the United States. Travel Travel Required: No DOT Regulated Position No Safety Sensitive Position No Payment Details Hourly Base Pay: $20.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑job training and are eligible for training pay. Upon completion, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Benefits Full and part‑time employees have access to medical, dental, vision, FSA, 401(k), employee stock grants, stock purchase plan, paid time off, holidays, paid parental and family leave, family building benefits, backup care, childcare subsidy, tuition assistance, college coaching, disability and life insurance options, commuter programs, pet insurance, and mobile service & home internet discounts. Visit for more information. EEO Statement T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other protected characteristic. Discrimination, retaliation or harassment based upon any of these factors is intolerable. Accommodation If you need reasonable accommodation during the application or interview process, please email View email address on click.appcast.io. This channel is for accommodation only and not for job inquiries. #J-18808-Ljbffr T-Mobile