Representative, Customer Service
CarMax
Carmax - - Responsibilities: Handle inbound customer calls and provide clear, accurate answers regarding account details.; Resolve account-related issues promptly, escalating to management when necessary.; Educate customers on finance charges, late fees, credit reporting, and payment options, ensuring full understanding.; Document all interactions in internal systems to maintain accurate records.; Collaborate with other departments to resolve concerns within company policies and legal guidelines.
Vacancy posted 3 days ago
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